Blessing Okoli

I am a passionate, focused, and self-driven customer service representative with over three years of experience supporting customers via phone calls, emails, live chat. I understand the Impact of handling customer service such as: replying to the customer's concerns, attending to customer orders, shipping, information tracking, and other customer service assigned tasks. I am always on standby to perform live chat and share screens with the customer to assist and explain in-depth the product and services.

Some of my key customer service provisions are

Administrative Skills:

Provide Live Chat and Email Support

Provide Facebook/ Instagram/Social Media management and support

Data Entry, Data Mining, Copy Paste, Web Research, Data Scraping, Typing Work, Data Collection.

Management Tools Skills:

Microsoft Office & G Suites (Word, Excel/Spreadsheet, PowerPoint/Presentation)

Ticketing Systems (Zen desk, JIRA, Email & Trainable system)