BLESSING OGUGUO/CUSTOMER SERVICE REPRESENTATIVE- Abuja, Nigeria |Mobile:-| LinkedIn: linkedin.com/in/blessing-oguguo-a-b
SUMMARY
Customer-focused and detail-oriented Customer Support Specialist with over 2 years of experience supporting
service operations in e-commerce and logistics environments. Skilled in resolving customer issues, managing
inquiries across multiple channels, and improving team coordination for seamless service delivery. Proficient in
CRM tools such as Zendesk, HubSpot, and Salesforce, and capable of supporting both in-office and remote teams.
Known for handling high-pressure situations with empathy and clarity while delivering a smooth customer
experience from first contact to resolution.
KEY SKILLS
•
•
•
•
Effective communication/ Active Listening
Empathy and Patience
Complaint handling and Issue Resolution
CRM Tools Proficiency (Salesforce, Zendesk,
Hubspot)
•
•
•
•
Time Management
Multitasking
Team collaboration
Work from Home Adaptability
EDUCATION
University of Port Harcourt, Nigeria
Bachelor of Arts in Philosophy
Alison
Certified Customer Service Professional
Alison
Diploma in Customer Service
(2014 – 2019)
WORK EXPERIENCE
Customer Service Support - Ssbooking Company
Beijing China (Remote) Aug 2024 – Mar 2025
● Managed customer inquiries across phone, chat, and email channels, ensuring timely and consistent responses.
● Tracked bookings and order statuses while coordinating accurate and timely service fulfillment.
● Handled refund, rescheduling, and modification requests with a focus on customer satisfaction.
● Maintained ongoing communication with suppliers and logistics partners to support smooth day-to-day
operations.
Customer Service Representative - Magikworld Global Services
(Remote) Nov 2022 – May 2024
● Provided end-to-end support for customer inquiries, service issues, and delivery coordination through CRM
platforms.
● Maintained up-to-date records of customer interactions, deliveries, and resolutions for accountability and
reporting.
● Proactively followed up with clients to confirm service success and address unresolved issues.
● Collaborated cross-functionally with internal departments to streamline issue resolution and ensure service
continuity.
Customer Service Agent - Gekko Logistics
(Hybrid) Aug 2021 – Aug 2022
● Served as a key liaison between customers and delivery teams to ensure timely and accurate job completion.
● Resolved delivery and service-related issues promptly, maintaining customer trust and satisfaction.
● Coordinated high-volume delivery operations by monitoring schedules and dispatching workloads efficiently.
● Managed customer requests and ensured they were addressed with accuracy, accountability, and attention to
detail.
KEY ACHIEVEMENTS
●
●
●
Improved Customer Retention: I consistently followed up with clients post-delivery in the gifting and surprise
brand role, resolving concerns swiftly and earning repeat orders, which contributed to improved customer loyalty
and brand reputation.
Enhanced Order Fulfillment Efficiency: I played a key role in coordinating communication between suppliers,
logistics teams, and customers at the tech-enabled logistics company, which reduced delivery delays and
streamlined service completion timelines.
Strengthened Dispatch Operations: Successfully managed the scheduling and routing of delivery personnel at
the transport and courier company, minimizing task overlaps and ensuring smooth handoff between dispatchers
and field agents for uninterrupted daily operations.
TECHNICAL SKILLS
•
•
Multichannel customer support(Email, Chat,
Phone)
CRM Tools ( Hubspot, Salesforce, Zendesk,
Zoho)
•
Microsoft Word
•
Communication tools (Slack,
Zoom, Goggle Meet)
Reading
Music
Content Creation
•
•
•
Writing
Movies
Volunteering
INTERESTS
•
•
•
LANGUAGES
•
English
•
Igbo
Intercom,
