Blessing Oguguo

Customer Support Specialist with 2 years of remote and hybrid experience in e-commerce, logistics, and EdTech. Skilled in multi-channel support (chat, email, phone, video) and CRM platforms. Recognized for:

• Consistently achieving 95–100% SLA compliance across roles.

• Reducing resolution time by 20% and boosting repeat business by 15%.

• Handling 50+ customer inquiries weekly while maintaining high satisfaction.

• Strong track record of minimizing escalations and improving operational efficiency.

Currently seeking a remote Customer Support Specialist role to deliver high-quality service and drive customer loyalty.