With over 15 years of hands-on experience across marketing, public relations, customer service, and business development, I have worked with organizations in the hospitality, healthcare, and construction sectors to drive measurable growth and customer loyalty. My background includes developing marketing strategies that boosted brand visibility by up to 40%, leading customer service teams that consistently achieved satisfaction ratings above 90%, and managing business development initiatives that opened new revenue channels and long-term partnerships.
In the hospitality sector, I oversaw guest engagement programs that increased repeat bookings and positive reviews across digital platforms. In healthcare, I contributed to outreach and patient engagement campaigns that improved service awareness and trust. Within construction, I supported client relationship management and business acquisition efforts that led to securing high-value contracts and long-term client collaborations.
I bring a strong mix of strategic insight and operational execution, from crafting compelling communication plans to analyzing market trends, training teams, and ensuring customer experiences translate into business results.