Blessing Joseph

BLESSING JOSEPH Uyo, Akwa Ibom State, Nigeria -, --PROFESSIONAL SUMMARY A well-trained Virtual Assistant and customer support professional with hands-on experience in customer representative and administrative assistant roles. Skilled in delivering exceptional customer service in a fast-paced environment. I have great time management and organisational abilities, ensuring customer satisfaction. Possesses excellent communication skills, strong organisational skills and a good team player with an outgoing positive demeanor. KEY SKILLS • • • • • • • • • • • Virtual Assistance & IT support. Customer service & client relation Knowledge in CRM Tools (Slack, Intercom, Loom, Freshdesk, Zendesk) Knowledge in project management Tools (Asana, Trello, Click up, Monday.com) Administrative Support & Task management. Email Management & calendar coordination Strong Communication & Interpersonal Skills. Adaptable & Quick learner. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) . Displays self-motivation and thinks outside the box. Data Entry & Documentation. EDUCATION AND QUALIFICATIONS Akanu Ibiam Federal Polytechnic, Unwana Afikpo, Ebonyi State, Nigeria Higher National Diploma in Electrical/Electronic Engineering Technology 2019 – 2021 Akanu Ibiam Federal Polytechnic, Unwana Afikpo, Ebonyi State, Nigeria National Diploma in Mechatronics Engineering Technology 2015 – 2017 WORK EXPERIENCES De Aftermath Consults, Uyo, Akwa Ibom State. February 2023 – December 2024 Administrative Assistant Key Achievements • • • • • Successfully managed office operations, including scheduling, correspondence, and document preparation, leading to improved efficiency and productivity. Coordinated and organized meetings, ensuring all necessary materials were prepared and distributed in a timely manner. Maintained accurate records and files, ensuring confidentiality and easy access when needed. Provided exceptional support to senior executives, handling correspondence, travel arrangements, and other administrative tasks. Recognized for excellent organizational skills and the ability to handle multiple tasks with precision and efficiency. National Youth Service Corp Uyo, Akwa Ibom State Secretariat. February 2022–February 2023 Secretary Key Achievements Main record of Akwa Ibom State Technical School Board primarily involved in Data collection/collation. PRESTAN MICRO FINANCE BANK - ABAKALIKI EBONYI STATE January 2020 – January 2022 Customer Service Representative Key Achievements: • • • • • • • Answered an average of 50 customer calls per day, addressing inquiries and resolving complaints in a timely and professional manner, to ensure customer satisfaction. Provided exceptional customer support through various channels including phone, email, and live chat. Escalated complex issues to the appropriate department, ensuring timely follow-up and resolution. Maintained an in-depth understanding of the company’s products and services to provide accurate information and recommendations to customers. Generated daily and weekly reports on customer interactions, identifying trends and areas for improvement. Collaborated with team members and other departments to improve processes and customer service standards. Participated in regular training sessions to stay updated on product knowledge and customer service best practices. Kojo Supermarket – Batashop Kabba Kogi State Manager March 2017 – December 2019 Key Achievements: • • • • Checking of all stocks received into and going out of the store to ensure accuracy and accountability. Ensuring consistent availability of stock, making sure customers' demands are met. Placing orders for product and taking inventory of all products. Promote product and service to customers to drive massive sales. Training • De Aftermath Consults, Uyo, Akwa Ibom State. • • Academic writing, Copy writing and Content writing. Prime International Risk and Safety Institute Health, safety and environment level 1, 2 and 3 Markans Computer Institute, Abakaliki Ebonyi State Diploma in Desktop Publishing 2024 - Interests • Getting to know creative individuals • Mentoring • Actively Conducting Research References Mr. Ngene Fidelis Eze- Engr. Jeffery O. Guobadia-