Blessing Destiny Onu

Blessing Destiny Onu, Customer Service Representative Lagos State, Nigeria, -,-, www.linkedin.com/in/blessingOnu Summary Dedicated customer service representative with over 2 years of experience in guiding customers through complex inquiries and resolving issues efficiently. Proficient in leveraging CRM tools to enhance client interactions and achieve high satisfaction rates. Successfully recommended tailored courses to students, driving enrollment and retention. Known for exceptional communication skills and a proactive approach to customer engagement, ready to bring value through optimized service delivery and relationship building. Work Experience May 2022 – Present Customer Service Representative, Career Crafters Academy Remote, Nigeria ●​ Guided and empowered customers by providing detailed information on course enrollment procedures and academy policies while promptly addressing inquiries via phone, email, and in-person. ●​ Proactively resolved customer concerns and complaints with urgency and professionalism; diagnosed and troubleshot complex issues, escalating them to appropriate departments when necessary. ●​ Leveraged CRM tools to meticulously track and document customer interactions and feedback; efficiently managed administrative tasks, including appointment scheduling and event organization. ●​ Identified students' needs and recommended tailored courses that aligned with their career goals, enhancing satisfaction and ensuring long-term retention. ●​ Collaborated seamlessly with team members to orchestrate strategies that significantly boosted student engagement and participation in training sessions. Feb 2020 – Mar 2022 Sales Representative, Newedge Finance Onsite, Nigeria ●​ Scouted and targeted potential clients for 'Buy Now, Pay Later' financial solutions, initiating outreach through calls, emails, and online platforms to introduce services and highlight benefits. ●​ Led clients through the 'Buy Now, Pay Later' process, addressing inquiries regarding eligibility, payment schedules, and terms to ensure clarity and confidence in the product. ●​ Showcased how 'Buy Now, Pay Later' aligns with customers' financial goals and purchasing needs through in-depth consultations, explaining interest rates, down payments, and repayment structures. ●​ Negotiated customized, flexible payment terms, secured final agreements, processed applications efficiently, and ensured seamless approval. ●​ Provided ongoing support to ensure a smooth payment experience, resolving payment issues and cultivating strong relationships to drive repeat transactions. ●​ Monitored market trends and competitors' 'Buy Now, Pay Later' offerings, actively sourcing new leads and integrating them into the program to facilitate growth. ●​ Collaborated with team members to brainstorm innovative strategies for overcoming objections and refining sales methodologies. Education Jan 2012 – Dec 2020 Ebonyi State University B.A., English Language and Literature Abakaliki, Nigeria Sept 2024 – Present Career Crafters Academy Certification, Customer Support Training Abuja, Nigeria Skills CRM Software Proficiency Sales Prospecting Product Knowledge Market Research Lead Generation Customer Support Customer Satisfaction Empathy and Professionalism Cross-Functional Collaboration Active Listening and Problem-Solving Organizational and Time Management Attention to detail Consultative Selling Negotiation Client Engagement Languages English