Blessing Destiny Onu

A results-driven and customer-focused professional with over 4 years of experience in customer service and sales. I specialize in delivering exceptional customer experiences, resolving complex issues, and driving customer satisfaction through empathy, professionalism, and strategic problem-solving. My expertise is leveraging CRM tools, consultative selling, and cross-functional collaboration to enhance service delivery and achieve organizational goals.

• Proven ability to handle customer inquiries, and resolve complaints to ensure customer satisfaction and retention.
• Skilled in identifying customer needs, promoting relevant products or services, and closing deals through effective negotiation.
• Adept at using CRM tools to manage customer interaction, streamline processes, and improve overall customer experience.
• Experienced in working with teams to implement strategies that enhance engagement and sales performance.
• Strong ability to stay updated on market trends, identify potential clients, and generate leads to drive business growth.

1. I prioritize customer satisfaction by actively listening to their needs, addressing concerns promptly, and providing personalized solutions.
2. I excel at troubleshooting complex issues and collaborating with relevant departments to ensure prompt resolutions.
3. My consultative selling approach and strong negotiation skills have consistently increased customer satisfaction and revenue growth.
4. I am highly organized and detail-oriented, ensuring smooth administrative processes.
5. I thrive in team environments, contributing ideas, and strategies to improve organizational success.

• Successfully resolved customer concerns and complaints, maintaining a high level of professionalism and empathy.
• Increased customer satisfaction and retention by identifying student needs and promoting relevant courses at Career Crafters Academy.
• Boosted sales performance at Newedge Finance by guiding customers through the "Buy Now, Pay Later" process and negotiating flexible payment terms.
• Enhanced team collaboration and sales strategies by staying updated on market trends and competitors’ offerings.

• Customer Support
• CRM Software Proficiency
• Sales Prospecting and Lead Generation
• Consultative Selling
• Communication and Negotiation
• Organizational and Time Management

I bring a unique blend of customer service expertise, sales acumen, and technical proficiency to any organization. My ability to connect with customers, solve problems, and drive results makes me a valuable asset to teams aiming at enhancing customer satisfaction and achieving business growth. Whether working remotely or onsite, I am committed to delivering excellence and contributing to your organization's success.