Blessing Akasi

BLESSING AKASI- - Blessing Akasi Nigeria Summary Vast in Customer Support and customer relationship management tools(CRM), my unique strength lies in my empathetic approach and problemsolving skills. I thrive on building authentic connections with customers, ensuring they feel heard and valued. My passion for helping others drives me to go above and beyond in resolving issues swiftly and effectively. I believe that each interaction is an opportunity to create a positive experience and foster loyalty. Experience GoErrand Nigeria Customer Support 07/2021 - 08/2024 A logistic company for errands and goods delivery • • • • Improved Customer Satisfaction: Successfully elevated customer satisfaction scores by implementing a comprehensive feedback system, which allowed customers to voice their concerns and suggestions. This initiative led to a documented increase in positive feedback and a measurable reduction in complaints. Streamlined Communication Processes: Developed and instituted a standardized communication protocol between the customer support team and the logistics operations, resulting in a 40% reduction in response times for customer inquiries. This improvement enhanced coordination and minimized misunderstandings, leading to more efficient order fulfillment. Training and Onboarding Program Implementation: Created and facilitated an onboarding and training program for new customer support staff, which includes best practices for handling common logistical issues. This initiative did not only improve team performance, but also slashed the training time by 50%, allowing new hires to be fully operational more quickly. Resolution Of Complex Issues: Successfully resolved over 95% of escalated customer issues related to shipment delays and misdelivery through dedicated follow-up and problem-solving strategies. This achievement did not only retain several key clients but also fostered a reputation for exceptional service in handling complex logistical challenges. Vogue Sense Nigeria Customer Support 02/2023 - 04/2024 Clothing Brand • • • • • Product Knowledge Expertise: Developed extensive knowledge about products, materials, and sizing to educate customers and assist them in making informed purchase decisions. High Customer Satisfaction Ratings: Achieved and maintained high customer satisfaction scores through effective communication, problem resolution, and personalized service. Enhanced Response Time: Reduced average response time to customer inquiries and complaints; this led to improved customer experiences and loyalty. Effective Issue Resolution: Successfully resolved a high percentage of customer issues on the first contact, demonstrated efficiency and effectiveness in service delivery. Positive Customer Feedback: Collected and showcased positive customer testimonials and reviews as a result of exceptional support. Excel Fashion School Nigeria Academic Instructor 06/2020 - 04/2021 Fashion School • • • • • • Developed and delivered fashion design curriculum. Instructed students on design techniques and principles. Provided guidance on garment construction and pattern-making. Evaluatied and graded student projects and assignments. Kept industry abreast of trends and incorporated them into lessons Offered constructive feedback and mentorship to aspiring fashion designers. National Primary Health Care Development Agency Nigeria Vaccinator 12/2021 - 02/2022 Health Care • • • • • • Administered vaccines to eligible individuals. Verified and documented patient's information. Educated individuals on vaccine benefits and potential side effects. Adhered to vaccination protocols and safety measures. Monitored and addressed adverse reactions. Maintained accurate vaccination records and reports. www.enhancv.com Powered by  Education Institute Of Health Sciences And Technology-University Of Benin Teaching Hospital OND in Department Of Anaesthesia 10/2015 - 10/2018 Key Achievements Increased Customer Retention Enhanced Brand Reputation Improved Customer Satisfaction Increased customer retention was achieved by resolving issues, promptly and efficiently, increasing customer lifetime value. Positive interactions with customer support that led to online reviews, media endorsement, enhancing the overall brand reputation. High customer satisfaction was achieved by effectively addressing customer needs, leading to positive experiences and loyalty. Skills Effective Communication CRM Tools Expert, Zendesk, Slack, Freshwotk/Freshdesk, HubSpot, Intercom, GoHigh Level, Microsoft Teams, Google Chat. Lead Generation Tools, LinkedIn Sales Navigator, Pipedrive, Apollo.IO, Active Campaign, Sales Force, Zendesk Sell. CRM Task Assigning Tools, Click Up, Trello, Monday.com, Wrike, Asana, Nifty. Automation and Integration Tools, Airtable, Make, Pabbly Connect, Zapier Knowledge Management Tools, Google Drive, One Drive, Drop Box, Folder It, Xodo Sign Team work and collaboration Copy Writing Email Management Automation Expert (Set Up) Sales Force SAAS Certification Google IT Support Professional Certificate- Coursera Customer Support And General Virtual Assistance- Ace Africa www.enhancv.com Powered by 