Blessing Akasi

I am a Customer Support person who plays a vital role in maintaining a positive relationship between a company and its clients. My role is often the frontline representative who addresses customer inquiries, resolves issues, and ensures an overall satisfying experience. Equipped with a variety of tools, I navigate the demands of customer interactions efficiently and effectively.

I’m vast in Customer Relationship Management (CRM) softwares like Slack (internal), Microsoft Teams (internal), Zendesk (external), Hubspot, also vast in task assigning CRM tools like Click Up, Trello, Monday.com, Wrike, Asana, Nifty. Also vast in Integration and automation CRM tools like Airtable, Notion, Make, Pabbly Connect, and Zapier.

I support staff to maintain a comprehensive view of customer interactions. The above mentioned systems track customer history, preferences, and previous communications, enabling me to provide personalized service. This tailored approach do not only boost customer satisfaction, but also foster loyalty, as customers feel valued when their unique needs are met.

In addition to my experience with CRM softwares, appointment setting tools are a walk in the park for me, for a seamless customer experience. I use tools like Calendly, Picktime.com, Acuity Scheduling to allow me manage appointments efficiently, enabling customers to schedule calls or meetings at their convenience. This streamlines the coordination process, minimizes missed connections, and ensures that customers get the help they need at a time that works for them. The use of such tools enhances the customer journey and reinforces the company's commitment to their needs.

Lead generation tools further complement my role as customer support and responsibilities. responsibilities. Software platforms like Mailchimp, LinkedIn Sales Navigator, Apollo.iI, Omni US, Sales Force, Zendesk Sell which help identify and nurture potential leads by providing insights into customer behavior and preferences. By gathering data from these tools, I can engage with prospects more effectively, addressing their concerns proactively and guiding them through the sales funnel. This not only boosts conversion rates but also enhances the overall customer experience by aligning offerings with customer needs.

I also possess strong communication skills, empathy, and problem-solving abilities. I have been trained to listen actively and to respond thoughtfully, ensuring that each customer feels heard and valued. I remain calm under pressure, adeptly handling difficult situations while maintaining a positive demeanor.

Ultimately, the combination of CRM tools, appointment setting applications, and lead generation solutions equips me further to excel in my role as a Customer Support. My work is integral to building lasting relationships, driving satisfaction, and fostering growth within the company, making me an invaluable asset in today’s competitive market.

Dear Sir, dear ma, I am fit for this job!