Blessing Ahanonu

BLESSING AHANONU Halifax, NS Canada-- PROFILE A dependable and team-oriented individual with extensive experience in administrative support, customer care, and call center operations. Have received excellent performance reviews from prior supervisors for having a friendly attitude, the ability to multitask and also function well within various teams. Proven track record of maintaining thorough attention to detail, and excellent interpersonal communications skills. Recently relocated to Nova Scotia as a Permanent Resident and very enthusiastic about being part of a welcoming and dedicated team with a keen interest to leverage previous experiences in providing excellent patient care and contributing to a supportive team environment. SKILLS Microsoft Office Suite, Strong Interpersonal Communication, Team Collaboration, Emotional Awareness, Call Center Operations, Data Entry, Multitasking, Excellent Computer Skills, Client Support, Administrative Support WORK EXPERIENCE Call Center Representative Butterfield Support Services (Contract Position) | Halifax, Nova Scotia. Dec 2024 - Feb 2025  Addressed high volume of new online banking requests by implementing structured training sessions for new     clients through tailored outbound calls, resulting in an 85% reduction of issues reported. Managed the needs of seniors with limited IT application knowledge by establishing prompt assistance protocols, improving user engagement and confidence by 50%. Refined correspondence efficiency for travel date changes by adopting multi-tasking strategies, leading to a 90% acceleration in processing time and enhanced punctuality in task execution daily. Streamlined customer interaction documentation in the CRM system, ensuring comprehensive record-keeping and increasing data accuracy by 30%. Faced operational efficiency challenges by working closely with interdepartmental teams and facilitating onsite assistance, enhancing overall service efficiency by 15%. Administrative Assistant (Contact Center Team) Moniepoint Microfinance Bank (Hybrid) | Lagos, Nigeria Oct 2022 - Oct 2024  Streamlined the scheduling, filing, and inventory protocols, which led to a 25% increase in staff productivity        and reduced supply order errors by 40%. Overcame slow communication turnaround by instituting a structured follow-up procedure, enhancing response accuracy and timeliness, and reducing delayed communications by 40%. Designed and implemented a new filing system that increased document retrieval efficiency by 40%. Trained junior administrative staff on office protocols and software systems. Responsible for enhancing customer satisfaction levels; developed strategic follow-up procedures, securing an average satisfaction rating of 95% consistently each day. Employed root cause analysis techniques and crafted bespoke solutions, reducing customer complaint recurrence by 30%. Required to handle a significant number of customer interactions via inbound calls and emails with credibility and empathy, facilitating a 20% improvement in customer engagement scores. Facilitated integration of customer feedback; partnered with product teams to execute actionable improvements, driving a 15% increase in positive user feedback. Customer Care Representative (CCR) JDC Telecommunications | Lagos state, Nigeria Jan 2017 - Aug 2022  Managed a high volume of inbound calls from clients, insurance companies, and technical providers.  Responded to inquiries from colleagues and clients in a timely manner with a high degree of professionalism.  Supported data maintenance and integrity by accurately inputting and updating information in various systems  Scheduled appointments, answered questions, and provided information on services and insurance coverage.  Maintained detailed call logs, following up on pending patient requests and concerns.  Delivered exceptional customer service by addressing patient needs and ensuring high levels of satisfaction.  Collaborated with team members to improve call handling efficiency and patient experience. EDUCATION B.Sc/Ed. Biology Imo State University | Imo state, Nigeria Dec 2016 CERTIFICATION Technical Support Fundamentals Google Feb 2025