Blandine Banza

Cultivated and promoted long-term, trusting client relationships by delivering consultation on the various company products and services. Interacted with customers to facilitate with daily transactions; uphold an exceptional customer service experience while addressing account concerns. Established and implemented the organization’s marketing strategy, creating member promotions to enhance business growth and customer retention

Implements strategic marketing plans, promotions, and materials for fostering company’s vision and brand awareness.  Frequently coordinates a variety of complex, diverse events successfully as needed. Fosters strategic partner relationships for organizations and negotiates deals based on customer needs.  Maintains effective communications to ensure relevant company functions are kept informed of market objectives. Collaborates with cross-functional teams to identify opportunities for improvement. Implements effective business strategies and solutions to improve business processes. Oversees and manages budgets effectively.

• Implemented a monthly calendar, highlighting each department’s activities to deliver an efficient workflow to improve lines of communication, member retention, and efficiency.

• Revamped more than 1,500 dormant accounts, increasing member retention forecast by 22%.