Blanca Judith Femat

Blanca Judith Femat Gomez 04/2023-04/2024 Customer Service Representative/Social Security Consultant Xtendops  Receive inbound calls from a law firm to consult information and or apply for Social Security benefits  Do the process of a consultation with person interested in applying. 01/2022–01/2023 Julio Cadena 812 Arroyitos, Jesus Maria,Ags - -- Property Management/Maintenance • Vendor Coordinator • National Maintenance Brokers  Receive work orders that required any type of maintenance at their rental property all around USA.  Recruiting technicians in the area  Coordinate between the tenant and technician the process of getting the issue fixed.  Making sure the issue has been fixed, by pictures and tenants confirmation to continue with the payment of the technician.  Send completion emails with all the information gather and prove of work done 06/2021–01/2022 Customer Service/Call Center • Customer Service Representative • Centris  Receive general calls from patients that require an appointment from their doctor.  Book patients appointment with primary doctor or specialty doctor based on patient needs.  Receive emergency calls and help if possible and transfer to correct doctor or send them to ER. 06/2012–02/2017 Customer Service/Call Center • Quality Assurance and Quality Coordinator • Teleperformance. Quality Assurance  Monitor and score calls based on clients quality standards  Provide feedback to agents to help improve the calls and achieve clients metrics.  Help taking supervisor call and educate agent on how to handle a call when customers upset.  Conduct pilot tests to improve quality and sales calls. Quality Coordinator  Responsible for implementing quality management strategies.  Lead and help QAs with daily tasks.  Meeting with managers to provide results found based on monitored calls and implement strategies to improve the calls and metrics Customer Service Representative and Property Maintenance bringing top-north in oral and written communication, active listening and analytical problem solving skills. Enhances customer experience by employing service oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Education: North Hollywood High School, North Hollywood CA.