- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Location:
- Yaounde, Center, Cameroon
- Experience:
- 2 years
YACINTHE BABETH BITCHOKA
PERSONAL DETAILS
Nkozoa, Yaounde, Cameroon-, -
QUALIFICATIONS
Customer support
Technical support
Basic Website and WordPress knowledge
System Administration (Linux, Windows, Androïd)
strong research skills
Ability to troubleshoot technical issues
Virtualization (VMware, Proxmox)
Bilingual: French (native) and English (CEFR C1)
WORK EXPERIENCE
Customer Service Advisor/ Mod's contractor
Dec 2021 - Present
Modsquad
Chat/messaging support
Email support
Providing English and French Support to the customers
Tier 1 and Tier 2 French messaging customer support: helping customers with subscription, payment,
and technical issues as well as escalating cases to the next tier as needed.
Systems Administrator
Jul 2017 - Present
ESSIDI SARL - Cameroon
Network Administration
Servers'installation and administration (VMware, cPanel, Plesk, CloudLinux, CentOS, Windows Server, ...)
cPanel account administration
Website's updates
Training, when needed
Network and Systems Adminstrator
Feb 2016 - Jul 2016
AVS Telecoms - Cameroon
Servers installation and administration (VMware ESXI, Eyes of Network, Vtiger CRM, Ozeking SMS, Veeam
Backup)
Network administration (routers and switches installation, configuration, and monitoring)
Writing documentation about operations procedure
IT assets management
IT assistant
Dec 2014 - Nov 2015
International Organization of la Francophonie - Morocco
Providing support (Phone, chat, email, on-site) support to employee users
Deploying servers' applications (Ubuntu local repository mirror, smokeping, Backuppc, file sharing,
This resume is made with CVwizard.com.
client/server RSA architecture)
It assets management
Network administration (configuration and monitoring)
Providing training on the use of some applications
EDUCATION
Master I - Information Systems security
Yaounde I university - Cameroon
Sept 2017 - Sept 2018
Bachelor Degree - Information and Communication
Technologies
Ecole Superieure multinationale des Telecommunications de Dakar - Senagal
Oct 2006 - Dec 2009
This resume is made with CVwizard.com.
