Bitchoka Djuikam Monique Yacinthe Babeth

YACINTHE BABETH BITCHOKA PERSONAL DETAILS Nkozoa, Yaounde, Cameroon-, - QUALIFICATIONS Customer support Technical support Basic Website and WordPress knowledge System Administration (Linux, Windows, Androïd) strong research skills Ability to troubleshoot technical issues Virtualization (VMware, Proxmox) Bilingual: French (native) and English (CEFR C1) WORK EXPERIENCE Customer Service Advisor/ Mod's contractor Dec 2021 - Present Modsquad Chat/messaging support Email support Providing English and French Support to the customers Tier 1 and Tier 2 French messaging customer support: helping customers with subscription, payment, and technical issues as well as escalating cases to the next tier as needed. Systems Administrator Jul 2017 - Present ESSIDI SARL - Cameroon Network Administration Servers'installation and administration (VMware, cPanel, Plesk, CloudLinux, CentOS, Windows Server, ...) cPanel account administration Website's updates Training, when needed Network and Systems Adminstrator Feb 2016 - Jul 2016 AVS Telecoms - Cameroon Servers installation and administration (VMware ESXI, Eyes of Network, Vtiger CRM, Ozeking SMS, Veeam Backup) Network administration (routers and switches installation, configuration, and monitoring) Writing documentation about operations procedure IT assets management IT assistant Dec 2014 - Nov 2015 International Organization of la Francophonie - Morocco Providing support (Phone, chat, email, on-site) support to employee users Deploying servers' applications (Ubuntu local repository mirror, smokeping, Backuppc, file sharing, This resume is made with CVwizard.com. client/server RSA architecture) It assets management Network administration (configuration and monitoring) Providing training on the use of some applications EDUCATION Master I - Information Systems security Yaounde I university - Cameroon Sept 2017 - Sept 2018 Bachelor Degree - Information and Communication Technologies Ecole Superieure multinationale des Telecommunications de Dakar - Senagal Oct 2006 - Dec 2009 This resume is made with CVwizard.com.