Bitchoka Djuikam Monique Yacinthe Babeth

Bilingual System Administrator & Customer Support Specialist

I’m a versatile IT professional with over 7 years of hands-on experience in system and network administration, technical support, and bilingual customer service.

Currently, I work as a Customer Service Advisor at Modsquad, providing Tier 1 & Tier 2 support in English and French through messaging and email. I help customers to solve subscription, payment, and technical issues, ensuring an excellent user experience across multiple channels.

In parallel, I am a System Administrator at ESSIDI SARL, where I manage servers (VMware, cPanel, Plesk, etc.), network operations, website updates, and user training.

My background also includes working as a Network & Systems Administrator at AVS Telecoms and as an IT Assistant at the International Organization of La Francophonie in Morocco.

Key Skills:

• System & Network Administration (Linux, Windows, VMware, Proxmox)
• Bilingual customer & technical support (English C1, native French)
• Website management (WordPress, cPanel)
• Troubleshooting & documentation
• User training & onboarding

Education:

• Bachelor’s degree in Information & Communication Technologies (ESMT Dakar)

What sets me apart: A strong ability to solve technical problems with clarity, patience, and efficiency, while delivering clear, friendly support in both French and English. I love bridging the gap between technology and people!