Biswaranjan Patro
Sankarpur St., Bada bazar, Brahmapur, Odisha. 760006
Email:-Contact no.: - /-
Professional Summary
Seasoned travel and tourism professional with more than 4 years’ experience assisting customers fulfil
their domestic and international travel needs as well as delivered 130% sales targets for 7 consecutive
months. Awarded employee of the year in 2018 for being costumer service satisfaction. Dedicated to
helping clients reach their dreams of traveling the world. Gifted at developing custom-built travel
itineraries that exceed expectations while still fitting into clients’ budgets.
Education
Master of Business Administration (Tourism and Travel Management) – 2018
Indian Institute of Tourism and Travel Management (IITTM), Bhubaneswar
Bachelor of Business Administration (BBA) – 2015
Khallikote Autonomous College, Brahmapur
Intermediate 10+2 (Science) - 2012
Lingaraj Science College, Brahmapur
Matriculation – 2010
City High School, Brahmapur
Internships
Management Trainee
Indian Railway Catering and Tourism Corporation Ltd. (IRCTC) East Zone – Kolkata
Duration: 25th May 2017 to 10th July 2017
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Responded to clients’ questions, issues, and complaints in a timely manner and found appropriate
solutions when needed.
Developed a loyal clientele base due to excellent listening and research skills and a keen
understanding of travel budgets.
Arranged travel accommodations for groups, couples, executives and special needs clients.
Work Experience
Brand Manager – Nucifera Entertainment Pvt. Ltd.
Jan 2021 – Present
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Planned, implemented, and executed successful consumer and trade marketing programs
(including brand strategic planning, market positioning, pricing, promotion, advertising).
Collaborated with sales team for specific strategies for clients.
Performed other duties as necessary to support the objectives of division and company
Freelancer /Blogger/ Social Media Influencer
November 2019 – December 2020
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Covered some of the major niche tourism areas in Odisha and some other states.
Created a successful social media campaign that helped a NGO during this COVID-19 pandemic
Possess solid interpersonal skills; able to coordinate with and manage personnel in a variety of
business settings, both online and in person.
External Travel Expert – Trip Factory
April 2019 – October 2019
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Coordinated with vacation club members to book the flights, accommodations, and other
components of their trips.
Answered questions of current and prospective clients about the vacation club and the benefits of
purchasing packages and experiences.
Travel Sales Associate – Oravel Stays Pvt. Ltd. (OYO)
November 2018 – March 2019
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Managed 10 agents to ensure they properly handled client requests and fulfilled their duties as
expected.
Handled customer service issues, including unhappy clients, missed flights, overbooked hotels,
mistakes in the itinerary, and other last-minute problems.
Educated clients on travel requirements for international destinations, including visas,
vaccinations, passports, and customs.
Travel Consultant – Xenium Holidays Pvt. Ltd.
January 2018 – November 2018
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Coordinate transportation, accommodations, and itineraries for domestic and international trips
for clients based on client’s needs, budgets, and expectations.
Develop client intake forms and interview processes that enhance the ability to understand client
requirements and led to a 20 percent increase in customer satisfaction.
Utilize the latest sales techniques to upsell products and services to enhance client’s overall
experience.
Skills
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Excellent customer service skills that ensure client satisfaction in vacation packages and travel
itinerary.
Strong problem-solving skills that allow me to handle even the most stressful of situations, such as
stranded clients, cancelled flights, overbooked hotels, and other travel emergencies.
Motivational interviewing skills to assist in truly listening to clients and recognizing what they
want to create customized travel experiences that meet their expectations.
Extensive knowledge and education of the top tourist destinations around the world, including
the best restaurants, hotels, and attractions.
Co – Curricular Activities
✓
8 Days Adventure training from Atal Bihari Vajpayee Institute of Mountaineering and Allied
Sports (ABVIMAS), Manali.
✓ Participated in World Tourism Day celebration in Bhubaneswar, 2016 & 2017
✓ Attended Travel & Tourism Fair (TTF), Kolkata, 2017
✓ Participated in Swach Pakhwad (Swach Bharat Campaign) at Khandagiri & Udaygiri
caves in Bhubaneswar, 2017 Conducted by Archaeological Survey of India (ASI).
Hobbies and Interests
I love to explore the hidden scenic, and I have visited most states in the country. In my spare time, I
go hiking and enjoy being outdoors. Writing travel blogs, visiting tourist attractions, exploring local
communities and cuisine; are some of the greatest hobbies I prefer. I also love to cook authentic Odia
cuisine.
Personal Details:
Father’s Name: Mr. Badri Prasad Patro
Mother’s Name: Late Renuka Devi Patro
Date of Birth: 19th February 1995
Marital Status: Unmarried
Languages Known: Fluently - English, Hindi, Odia(native).
Partially – French, Telugu, Bengali, Punjabi
