Biswaranjan Patro

Seasoned travel and tourism professional with more than 4 years’ experience assisting customers fulfil

their domestic and international travel needs as well as delivered 130% sales targets for 7 consecutive

months. Awarded employee of the year in 2018 for being costumer service satisfaction.

• Gifted at developing custom-built travel itineraries that exceed expectations while still fitting into clients’ budgets.
• Developed a loyal clientele base due to excellent listening and research skills and a keen understanding of travel budgets
• Arranged travel accommodations for groups, couples, executives and special needs clients.
• Planned, implemented, and executed successful consumer and trade marketing programs (including brand strategic planning, market positioning, pricing, promotion, advertising)
• Collaborated with sales team for specific strategies for clients.
• Managed 10 agents to ensure they properly handled client requests and fulfilled their duties as expected.
• Handled customer service issues, including unhappy clients, missed flights, overbooked hotels, mistakes in the itinerary, and other last-minute problems.
• Educated clients on travel requirements for international destinations, including visas, vaccinations, passports, and customs.