Billy Hinlo

Billy Hinlo C-Level Executive Assistant | Multi-functional Admin Assistant Greetings! I am a highly skilled and dedicated C-Level Executive Assistant with years of experience in providing exceptional support to top executives. My expertise lies in optimizing workflows, managing complex schedules, and ensuring seamless day-to-day operations. I bring a proactive and solutions-driven approach to meeting the needs of executive leadership. My background in contact center operations has honed my skills to thrive in fast-paced environments, effectively manage priorities, foster collaboration, and deliver outstanding results under pressure. Additionally, my proficiency in AI automation, system integrations, and administrative assistance enables me to streamline processes, enhance organizational efficiency, and allow leadership to focus on strategic decisionmaking. I excel in coordinating high-level meetings, managing confidential communications, and building strong relationships with internal and external stakeholders. I am passionate about contributing to the success of executive leadership by ensuring their time and focus are dedicated to what matters most. I look forward to the opportunity to support your business operations and drive organizational excellence. Job Experience #1 Ascend Travel Management July 2024 - Present Assistant to the CEO | Manager of Operations Role Responsibilities: Executive Scheduling and Calendar Management Process Improvement and Optimization Calendar Management Process Evaluation Call Coordination Flaw Identification Screening and Prioritization Formulation of Alternatives Pre-Call Preparation Process Discontinuation Communication and Follow-Up Alignment with Company Goals Optimization of Scheduling Processes Employee Credential Management Lead Generation and Outreach Strategy Marketing Outreach Scripts Creation Account Creation Formulation of Strategies to Qualify Leads Access Management Lead Generation Using Automation Systems Access Removal Tracking and Optimization Troubleshooting and Support Compliance and Security Social Media Management System Integrations and AI Automation Apollo.io and LinkedIn Sales Navigator Travel Management Coordination Product Ad Postings Itinerary Creation Social Media Presence Travel and Accommodation Bookings Customer Query Management Traveler Support via Phone and Email Company Reputation Management Travel Expense Reporting Notable Achievements: Minimized admin work by 30% through implementation of AI-aided systems such as Apollo.io and Predis, and by activating automations on Monday, Slack, Typeform, and Quickbooks. Doubled appointment rates by formulating outreach scripts and strategies, and implementing them on Apollo.io, utilizing LinkedIn Sales Navigator and multiple marketing mailboxes. Job Experience #2 January 2024 - July 2024 Permier Insurance Housing Assistant to the CEO | Manager of Operations Role Responsibilities: Process Improvement and Optimization Employee Credential Management Account Creation Process Evaluation Access Management Flaw Identification Access Removal Formulation of Alternatives Troubleshooting and Support Process Discontinuation Compliance and Security Alignment with Company Goals Website Administrator/ Web Content Manager Social Media Management Product Ad Postings Website Content Updates Social Media Presence Graphics Design Customer Query Management Bookkeeping Company Reputation Management System Integrations and AI Automation Notable Achievements: Minimized property scraping work by 30% through implementation of AI tools such as Browse.ai, Make, and by integrating primary tools such as Monday, PandaDoc, Typeform, and Slack. Increased outreach response rates by 60% through strategic implementation of outreach scripts via Apollo.io, resulting to 40% - 50% increase in revenue from insurance housing services provided to policy holders. Job Experience #3 Embry Health/Apollo Testing and Vaccines April 2020 - April 2023 Assistant to the CEO | Command Center Manager Role Responsibilities: Executive Scheduling and Calendar Management Calendar Management Pre-Call Preparation Call Coordination Communication and Follow-Up Screening and Prioritization Optimization of Scheduling Processes Process Improvement and Optimization Talent Acquisition Process Evaluation Talent Sourcing Flaw Identification Job Posting Formulation of Alternatives Application Screening Process Discontinuation Interview Coordination Alignment with Company Goals Candidate Selection Social Media Management Product Ad Postings Onboarding Employee Credential Management Social Media Presence Account Creation Customer Query Management Access Management Company Reputation Management Access Removal Product Research Product Pricing Competition Details Troubleshooting and Support Compliance and Security Website Administrator/ Web Content Manager Notable Achievements: Maintained stakeholder trust by promptly managing and resolving email and call escalations, ensuring positive relationships and swift conflict resolution. Strengthened security and crisis response by coordinating with law enforcement to address emergency or criminal incidents at testing sites effectively, demonstrating strong stakeholder collaboration. Provided real-time assistance to both remote and on-site employees facing escalated issues, ensuring seamless operations and stakeholder satisfaction. Elevated service quality by implementing a robust quality monitoring system, including random call evaluations, ensuring adherence to excellence standards critical to stakeholder expectations. Streamlined communication processes by implementing Microsoft Power Automate, significantly minimizing wait times for customer support, employee assistance, and supply requests. Successfully recruited and built a skilled team of 15 virtual assistants by creating and optimizing job listings, demonstrating effective talent acquisition and project execution. Optimized workforce efficiency by designing and managing adaptive shift schedules, ensuring alignment with evolving business demands and operational priorities. Improved operational transparency by producing detailed daily performance reports, delivering actionable insights for strategic decision-making. Drove data-informed decisions by conducting performance analyses that directly influenced site operations and resource allocation. Facilitated financial transparency by preparing accurate weekly reports on team hours and earnings, supporting effective budgetary and resource management. Job Experience #4 Embry Women’s Health August 2018 - April 2020 Assistant to the CEO and the Business Manager Executive Scheduling & Calendar Management Social Media Management Calendar Management Product Ad Postings Call Coordination Social Media Presence Screening and Prioritization Customer Query Management Pre-Call Preparation Company Reputation Management Communication and Follow-Up Optimization of Scheduling Processes Employee Credential Management Account Creation Bookkeeping Document Sorting on Google Drive and Hubdoc File Decluttering Access Management Expense Reconciliation using Xero and Hubdoc Access Removal Website Administrator/ Web Content Manager Troubleshooting and Support Website Content Updates Compliance and Security Graphics Design Notable Achievements: Streamlined financial organization by meticulously cataloging and transferring all expense documents from Google Drive to Hubdoc, ensuring accurate records sorted by transaction date and vendor name for improved financial tracking and compliance. Enhanced brand visibility and engagement by designing compelling marketing graphics and strategically distributing them across platforms such as Facebook, Google MyBusiness, Instagram, and Twitter, achieving optimized audience reach and interaction. Maximized operational efficiency by expertly scheduling meetings and interviews for the Business Manager, ensuring optimal time management and seamless coordination of priorities. Improved team transitions and compliance by diligently managing employee onboarding and offboarding processes, fostering a smooth experience for team members and adhering to organizational standards. Supported strategic initiatives by conducting comprehensive product and competitor research in the COVID-19 testing space, providing actionable insights to guide decision-making and enhance competitive positioning. Trainings & Education Lean Six Sigma Training by MF Treinamentos Issued September 2023 White Belt Certification HIPAA Associate Training by TMC Issued January 2023 HIPAA Associate Certification Technological University of the Philippines - Visayas 2004 - 2009 Electronics Engineering Technology Carlos Hilado Memorial State College 2001 - 2005 Secondary (High School) Diploma Skills Leadership and Strategic Skills Confidentiality and Discretion Scheduling and Time Management Task Management Attention to Detail Event and Meeting Planning Strategic Planning Decision-Making Problem-Solving Executive-Level Communication Stakeholder Management Conflict Resolution Leadership Adaptability Crisis Management Multitasking Team Management Operational Support Skills: Data Analysis Reporting Financial Management Interpersonal and Collaborative Skills Collaboration and Teamwork Stakeholder Management Employee Onboarding and Offboarding Administrative and Technical Skills System Administration Process Improvement and Analytics System Integrations Process Automation through A.I. Customer Relationship Management Technical and Digital Proficiency Expertise in Microsoft Office Suite (Excel, Word, PowerPoint) and Google Workspace tools. Familiarity with tools like Calendly, RateHawk, Hotel Engine, and Airbnb for scheduling and travel arrangements. Knowledge of platforms like Asana, Trello, or Monday.com for organizing executive tasks and tracking progress. Proficient in implementing outreach automations in Apollo,io. Experience with tools like DocuSign, SharePoint, or Dropbox for efficient file management. Well-versed in utilizing Quickbooks, Hubdoc and Xero for bookkeeping and financial management.