BILHA WAMBUI GICHAU
I T S U P P OR T E N GI N E E R
PROFESSIONAL SUMMARY
Proactive IT Support Engineer with 2 years of experience in providing technical support, troubleshooting
hardware and software issues, and ensuring system reliability. Proven ability to resolve technical problems
efficiently and deliver excellent customer service. Eager to apply a solid foundation in IT infrastructure,
networking, and system administration to a dynamic, growth-oriented environment.
CONTACT
Phone: -
Address:-,Juja, Kenya.
Email:-
LinkedIn:https://www.linkedin.com/in/bilha-gichau-83a7b5230
WORK EXPERIENCE
IT support Technician- Jan 2024-Nov 2024
Modern Havillah Center Hospital
Diagnosed and resolved hardware, software, and networking issues across Windows and Linux
environments.
Managed Active Directory accounts, including user creation, group policies, and password resets.
Implemented and maintained Office 365 applications, improving productivity by 20%.
Collaborated with cross-functional teams to deploy new hardware and software solutions.
Address issues with critical systems such as Electronic Health Records (EHR), Patient Management
Systems (PMS), and Laboratory Information Systems (LIS
IT Support Intern- Nov 2022- Dec 2023
Prime Telecommunications ltd
Assisted in configuring and maintaining network devices, including routers and switches.
Supported the IT team in performing system updates, backups, and antivirus installations.
Provided technical support to end-users, resolving 200 tickets weekly via a ticketing system.
Set up workstations and mobile devices, ensuring adherence to company security policies.
SKILLS
Technical skills
Support & Troubleshooting
Windows/Linux OS Administration
Network Configuration (TCP/IP, DNS, DHCP)
Active Directory & Group Policy Management
ITIL Framework & Incident Management
Hardware Installation & Maintenance
Office 365 & Cloud Services (Azure, AWS basics)
Soft skills
Problem solving skills.
Team collaboration.
Adaptability.
Time Management.
ACADEMIC HISTORY
Bachelor of Business Information Technology-KCA University-
GPA 2.6
CERTIFICATION
Programming Essentials in Python | 2023
Cisco Certified Network Associate | 2021
Cisco Academy
Cisco CyberOps Associate | 2021
Cisco Academy
References
John Muchiri -Manager Modern Havillah center
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Michael Murira- Supervisor-Prime Telecommunications Ltd
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