Bilha Gichau

I am an IT support Engineer, certified in CCNA, Cisco Cyber Ops Associate and network security and a bachelor's in Business Information Technology. Equipped with valuable hands-on experience gained through internships, demonstrating a proactive approach to problem-solving and a commitment to achieving organizational goals. Experience in Planning, implementing, managing, monitoring, and upgrading security measures for the protection of the organization's data, systems, and networks, troubleshooting security and network problems, daily administrative tasks, reporting and communication with the relevant departments in the organization, ensuring that the organization's data and infrastructure are protected by enabling the appropriate security controls, participating in the change management process. Eager to leverage academic achievements and practical skills to contribute effectively in a dynamic IT environment.