Bidemi Opiye

Bidemi Esther Opiye Lekki, Lagos, Nigeria | Remote-Ready-| - WhatsApp: - Professional Summary Seasoned Virtual Assistant and Customer Support Specialist with 3+ years of experience delivering exceptional service in high-volume environments. Skilled in email and chat support, executive assistance, email marketing, and CRM management. Proven track record of increasing customer satisfaction, streamlining team operations, and supporting global brands. Fast learner, tech-savvy, and committed to helping businesses grow remotely. Professional Experience Compliance Manager / Helpdesk Support EPFX Global – Remote | Mar 2024 – Present - Investigated and resolved up to 50+ client KYC and account issues weekly across multiple time zones. - Promoted from Helpdesk to Compliance Manager within 4 months for excellence in accuracy and response time. - Handled escalations, verification workflows, and maintained 98% customer satisfaction. - Trained new hires on automation tools (Sumsub, Zendesk, custom CRM). - Created SOPs to streamline client onboarding and document reviews. Freelance Virtual Assistant & Customer Support Self-Employed – Remote | 2022 – Present - Provided email, calendar, and inbox support to 5+ online entrepreneurs and small businesses. - Managed customer inquiries via Gmail, LiveChat, and Freshdesk with 24-hr turnaround time. - Built and scheduled email marketing campaigns using MailerLite and ConvertKit. - Set up automation via Zapier and managed CRM entries and follow-ups. - Handled travel bookings, data entry, appointment setting, and spreadsheet management. Core Skills Customer Support (Email, Live Chat, Helpdesk), Virtual & Executive Assistance, Inbox & Calendar Management, CRM & Data Entry (HubSpot, Zoho, Notion), Email Marketing & Copywriting, Conversion Rate Optimization (landing pages, CTAs), Process Documentation & SOPs, Automation Tools (Zapier, AI Chatbots), Project & Task Management (ClickUp, Trello, Asana), Google Workspace, Microsoft Office, Canva Certifications & Training - ALX Virtual Assistant Training (2024) - AI Career Essentials – ALX - Axia Africa Product Management - Intro to BPO & Remote Customer Support - Google Workspace Productivity (Gmail, Docs, Sheets) - Email Marketing Fundamentals – HubSpot Academy (2025) - Copywriting & Optimization for Sales – Coursera Education Institut Supérieur de Communication, d’Organisation et de Management Cotonou, Benin Republic | Sep 2018 – Aug 2022 Bachelor of Arts – Human Resource Management and Services Technical Tools CRM: HubSpot, Zoho, Pipedrive | Helpdesk: Zendesk, Freshdesk, Intercom | Email Marketing: MailerLite, Mailchimp, ConvertKit | Productivity: Slack, Trello, Notion, ClickUp | Design: Canva, Google Slides | Automation: Zapier, ChatGPT, AI writing tools Soft Skills Excellent written & verbal communication, Highly organized & detail-oriented, Proactive and self-managing, Empathetic & client-focused, Problem-solving mindset, Ability to multitask in fast-paced settings