Bidemi Opiye

Hi! I’m Bidemi Esther Opiye, a seasoned remote professional with experience in Customer Support, Virtual Assistance, and Executive Admin roles. I’m passionate about helping businesses thrive through top-notch communication, organisation, and problem-solving.

With certifications from ALX in AI Career Essentials, Product Management, and BPO Customer Support, I’ve developed a strong foundation in client relations, email handling, scheduling, document management, and CRM tools. I’ve supported busy teams by providing high-level admin support while ensuring clients receive timely, helpful responses through live chat and email.

I bring hands-on experience from fast-paced online companies, where I managed helpdesks, updated client records, created SOPs, and stayed on top of task tracking using tools like Trello, Slack, and Google Workspace. I’ve also contributed to email marketing campaigns and provided insights to improve conversion rates and customer retention.

In every role, I aim to simplify processes, stay organised, and ensure nothing falls through the cracks. I’m comfortable working independently or alongside a team and pride myself on being proactive, adaptable, and dependable.

My ability to combine strong communication skills with modern tech tools, including ChatGPT, AI productivity apps, and customer support platforms, sets me apart. I care about your clients' experience and make it my mission to leave a positive impression every time.

If you're looking for someone professional, resourceful, and ready to dive in, I'm currently available for remote customer support, VA, or executive assistant opportunities. Let’s work together to move your business forward.