Bianca Van Vuuren

Bianca van Vuuren LinkedIn: https://www.linkedin.com/in/bianca-van-vuuren-a/ Email:-Mobile: - Personal Summary Administrative secretary and English Teacher with 6 years of Administrative, person assistance, front desk reception and payroll assistant experience and an additional 1 years’ experience as a Call Centre Administrator in New Zealand. I also have 3 years of English online teaching experience. I would categorise myself as a highly organised and professional individual who can work hard and cope excellent when under pressure. As a call centre, secretarial administrator and teacher that has worked in the industrial psychology and engineering industry, I'm capable of handling difficult situations and is well trained. I pride myself in always going the extra mile and keeping my clients happy. I enjoy working with people from different cultures and background and believe that there are always ways to grow your skills. Skills and Core Competencies • Typing, highly organised, working excellent in a fast paced and busy work environment, payroll, computer literate, excellent people skills (known to get along easily with any type of person and delivering excellent customer service in a professional manner), excellent problem-solving skills, telephonic skills, customer service, English Teaching (foreign language), Computer Packages • Quickbooks • Microsoft word • Microsoft office • Microsoft Excel • Microsoft outlook • Microsoft PowerPoint • Microsoft teams • Access • Microsoft publisher Employment History CM Trailer Parts (AL-KO) NZ Customer Support Administrator May 2023 - April 2024 Responsibilities • Answering Calls of 300+ per week (capable of doing more). • Processing Sales. • Find solutions to queries (telephonic and via mail). • Assist in returns and credit. • Ensure correct procedures is followed before processing returns or credits. • Assist in invoicing and despatching of sales orders. • Assist in warehouse where needed. E Hailuo (Beijing, China) Online English Teacher. June 2021 – Current Responsibilities • Teach at least 20 students per week English. • Use PowerPoint and other extra materials such as flashcards to teach Grammar, Pronunciation, Fluency and Vocabulary. • Ensure student uses correct pronunciation and grammar through out the lesson. • Submit a report after each lesson that highlights any mistakes, weaknesses and strongpoints of student. Whitehead Industrial Psychology (South Africa) Administrative Assistant and Receptionist Jan 2019 – March 2023 Responsibilities Reception and Office Administration • Answer the telephone in a friendly and professional manner. • Take messages and transfer calls. • Monitor stationery stock levels and request and procure same as and when needed. • Handle queries from Attorneys and clients. • Printing and responding to emails. • Distribute email to correct person. • File emails and attach documents in relevant client files. • Perform requested research. • Take minutes and distributing minutes at office meetings. • Set up boardroom for consultations and meetings. • Arrange catering for meetings. • Purchase office consumables. • Did general filing. • Performed Office Administration. • Type up Office documents and consultation notes. • • Prepare office presentations to clients. Assist Psychologists with personal administration and filing Administrative Support for the Medico-legal process (Medical reports based on scientific proved facts) • Keep track of future consultation and documentation of future consultation. • Typing up collateral notes and summaries of other reports. • Gather billing on a weekly basis and send to Finance Manager every Thursday afternoon/ Friday morning. • File invoices and update status report sheet. Updating of contact lists and information sheets • Keep Attorney, Advocates, Medical Expert and Employer contact list updated at all times. General Office duties (Typist) • Type up dictations onto relevant template. • Type up handwritten consultations conducted on the template as requested by Administrative Manager. • Ensure that there are no spelling and grammatical errors in the document. • Ensure the correct punctuation is used. • Ensure that the document is technically uniform and neat in terms of font, font size, bolding, headings, tables etc. • Request more information from the Report Writer as requested by Administrative Manager. • Relay information accurately. • Maintain high standards of professionalism whilst writing Personal Assistant Duties • Make appointments. • Arrange venues. • Arrange accommodation. • Arrange travel, if necessary, as instructed by the Administrative Manager. • Act as Personal Assistant to the Practice manager and Managing Director. • Assist with business and personal diary management. • Run errands throughout the day. • Transport staff to and from the airport. • Liaise with clients. • Handle all incoming mails. • Reconcile personal and business bank statements and reports. Achievements • Arranging year end and start up function (created the invitations myself, did decor) under the budget. • Recreated email signatures to be more modern (saving the company money) • Created a system to help the doctors organise their workflow better. • Organised and created a team building project to motivate employees. Employment History E&M Electrical Administration Assistant, Receptionist and Payroll Assistant March 2018 – Dec 2018 Responsibilities • Filing of invoices, job cards, purchasing order sheets, quotations • Receptionist responsibilities that include switchboard monitoring • Obtaining various quotes and handling the whole purchase cycle such as ordering and sourcing suppliers. • Performed duties equivalent to that of a HR Assistant by checking clock cards, calculating hours worked and processing weekly hours for a total workforce of 30 employees • Basic data capturing Reason for Leaving – Retrenched References References available on request