Bianca Van Vuuren

I am a dedicated and detail-oriented administrative professional with over six years of experience supporting business operations through effective office management, customer service, and organizational coordination. Throughout my career, I have developed a strong foundation in administrative functions, including front desk reception, diary and travel management, meeting coordination, invoice processing, and internal communication. My ability to multitask, stay organized, and maintain a positive and professional demeanor in high-pressure environments has earned me recognition as a reliable and supportive team member.

I began my career in the engineering and psychology sectors, where I served as an administrative assistant and later as an assistant office manager. These roles allowed me to build essential skills in handling sensitive documents, managing calendars, coordinating staff, and engaging with clients and patients alike. My communication skills were further enhanced through these experiences, making me confident in interacting with people from diverse backgrounds, both in-person and remotely.

In addition to my administrative expertise, I bring three years of experience as an online English teacher, working with international students to improve grammar, pronunciation, and fluency. This role sharpened my ability to tailor communication styles, assess progress effectively, and maintain student engagement across digital platforms. I am a certified TEFL instructor and particularly enjoy helping others grow in confidence through language.

I also had the opportunity to work abroad in New Zealand, where I gained valuable international experience in a fast-paced customer support role. I handled high call volumes, processed returns and refunds, and assisted clients with service-related inquiries. This experience not only broadened my perspective but also proved my adaptability in cross-cultural professional environments.

Technically, I am confident using a wide range of tools and systems, including Microsoft Office (Word, Excel, Teams, Outlook, Access), QuickBooks, and CRM platforms. I take initiative in improving internal processes, streamlining workflows, and identifying small efficiencies that save time and reduce costs—such as updating digital communication standards and improving document access systems.