Bianca Maduforo

BIANCA MADUFORO (ORLU) Lagos / Port Harcourt, Nigeria --LinkedIn: Bianca Orlu PROFESSIONAL SUMMARY Customer-focused and results-driven professional with experience in outbound calling, lead qualification, and client relationship management. Proven ability to engage prospects, build trust, and convert leads into qualified opportunities. Backed by a strong foundation in operations management, communication, and problem-solving, with experience working remotely and maintaining high-performance standards. CORE SKILLS * Cold Calling & Outbound Sales * Lead Qualification & Prospecting * Customer Relationship Management (CRM) * Appointment Scheduling (Calendly) * Customer Retention & Satisfaction * Excellent Verbal & Written Communication * Conflict Resolution & Problem Solving * Time Management & Multitasking * Data Entry & Documentation PROFESSIONAL EXPERIENCE Pre-Qualifier (Remote) Delta Group Insurance Market November 2025 – April 2026 * Conducted high-volume outbound cold calls to potential clients * Qualified leads by identifying customer needs, interest, and eligibility * Scheduled appointments for sales teams using Calendly and Google Calendar * Maintained accurate customer records and interactions using CRM tools * Built strong rapport with prospects, improving trust and engagement * Consistently met call targets and lead conversion expectations Restaurant Manager Sundry Foods Ltd., Port Harcourt December 2023 – Present * Managed daily operations while ensuring high-quality customer service delivery * Resolved customer complaints efficiently, maintaining satisfaction and loyalty * Supervised and trained staff on communication and service excellence * Improved customer experience through structured service processes * Maintained accurate operational and customer-related records HSE Officer Asommat International Services Ltd., Port Harcourt January 2023 – November 2023 * Strengthened communication and interpersonal skills through staff engagement and training * Prepared reports and maintained detailed documentation, improving data accuracy * Collaborated with teams, enhancing coordination and service delivery * Promoted compliance and structured processes transferable to CRM environments Industrial Trainee Jayco International Ltd., Port Harcourt June 2019 – December 2019 * Assisted with data analysis, reporting, and operational support * Developed attention to detail and organizational skills Administrative Assistant Dewpoint Enterprise, Port Harcourt August 2017 – September 2017 * Handled data entry, scheduling, and customer-facing administrative tasks * Maintained organized records and supported office operations EDUCATION B.Sc. Adult Education & Community Development Rivers State University, Port Harcourt — 2021 WASSCE (O’Level) Community Secondary School, Rumuapara — 2017 CERTIFICATIONS * HSE Level 1, 2 & 3 – Professional Competency Programme (2026) * TRCN Certificate – Teachers Registration Council of Nigeria (2022) * Virtual Assistant Professional Certificate (2026) * Customer Success Management Certificate (2026) TOOLS & TECHNOLOGIES * CRM Tools * Calendly and Google Calendar * Microsoft Office Suite (Word, Excel, Outlook) * Google Workspace * Slack * Microsoft Teams * Buffer * Asana and Trello * Quickbooks and Freshbook ADDITIONAL STRENGTHS * Strong adaptability in remote work environments * Detail-oriented with excellent follow-through * Ability to manage high call volumes and multitask effectively * Strong listening skills with a customer-first mindset