Bianca Maduforo

I am a customer-focused professional with experience in customer support, training, and administrative operations, with a strong ability to communicate clearly and solve problems effectively. In my current role as a Restaurant Manager, I handle customer interactions, resolve issues, and train team members on service standards and operational procedures, which has strengthened my coaching and leadership skills.

In a previous role with Delta group insurance market, (USA Carlifonia)where I worked as a pre qualifier and a background in education, I am skilled at breaking down complex information into simple, engaging content, persuasion and gaining customer trust, making me effective in training and onboarding roles. I also bring experience in virtual assistance, data management, and remote collaboration using tools like Zoom, Microsoft Teams, and Google Workspace.

My strengths include customer success support, cold calling, training delivery, conflict resolution, and process organization. I am passionate about helping customers and teams succeed by providing clear guidance, improving user experience, and ensuring consistent, high-quality service delivery.