ANGELA BIANCA A. AQUINO
Address: 318 Fatima Road, Miracle Heights Subdivision, Lipa City, Batangas
Cell number: -
Email:-
OBJECTIVE: To be able to contribute and share my current expertise in e-commerce, customer
experience, and sales while developing and acquiring new skills for personal advancement and
growth.
EDUCATION
ASSUMPTION COLLEGE, San Lorenzo, Makati City
Bachelor of Science in Business Administration major in International Business
Graduated: May 2017
GPA: 1.7750
Significant coursework: International Trade, Principles of International Business &
Intercultural Management, Entrepreneurship: Principles and Practices, Global Marketing,
International Economics with Special Focus in Legal Operations, International Finance,
Fundamentals of Financial Accounting, Basic Finance, Principles of Human Resource
Management, Principles of Microeconomics, Principles of Macroeconomics, Operations
Research, Business Communication, Human Behavior and Ethics in Organization, Principles of
Marketing, Managerial Accounting, Theories and Principles of Taxation, Production
Management, Managerial Economics, Business Law, Business Policy, Office Management,
Investment Management, Principles of Microeconomics
HONORS AND AWARDS
• Dean’s List for Academic Performance First and Second Semesters (S.Y-, S.Y-)
• General Education Research Colloquium and Exhibit participant at Assumption College
-)
• 2nd Place, Assumption College Speech Fest: Individual Oratorical Contest (2014)
• 3rd Place, Assumption College Speech Fest: Interblock Speech Choir Contest (2014)
EXPERIENCES
● Administrative Assistant at Halation Agency (February 2023 - Present)
○ Manage emails
○ Processing orders, responding to customer queries
○ Product listings, updating websites
○ Assists in day to day Administrative tasks
○ Lead generation
○ Creating email marketing campaigns
● Fashion Sales and Customer Service at Bag Religion (May 2022 - July 2022)
○ Leading the Sales and Customer Service department by creating sales leads and
assisting customers pre-purchase via social media, live chat, emails, and calls
○ Creating sales invoices via Shopify and Quickbooks
○ Providing Product, CS, and Sales trainings
○ Documenting current practices and creating Sales SOPs
○ Assisting in inbound and outbound dispatch
● Customer Experience Representative at Luxclusif (Feb. 2019 - August 2020)
○ Responding to customer inquiries regarding product, shipping, returns, etc. within
15 different online marketplaces across Europe, US, Asia, and Australia
○ Processing orders and fulfillment, cancellations, returns, and day to day admin
tasks related to customer experience
○ Assisting Customer Experience Manager with administrative duties and provide
support and supervision within the team
○ Documenting current practice and processes for pre-sales & post sales
○ Handled and supervised onboarding of new employees under the Customer
Service Team
● Business Development Assistant at Luxclusif (Feb. 2018 - Jan. 2019)
○ Assisted in several accounts across different channels (Auctions, Marketplaces,
and Consignments)
○ Updating and uploading product listings
○ Account management on several clients across the US, Europe, and Australia
○ Responded to customer inquiries
○ Curated catalogues to offer to several clients
● Internship at Penbrothers International, Inc. (2016)
○ Responsible for searching, calling, and onboarding clients under the HR
Department
○ Handled day to day admin tasks
SKILLS
• Excellent communication skills, both in written and oral
• Fluency in English and Filipino
• Great attention to detail
• Microsoft Office (Word, Excel, Powerpoint, and Access)
• Google Suite (Docs, Sheets, Slides)
• Shopify
• Clickup
• CRM tools such as Freshdesk and Richpanel
• Quickbooks Invoicing
• Mailchimp
•
REFERENCE is available upon request.
