Bhrugesh Sojitra

Bhrugesh Sojitra “Nilkanth” Jirapa plot,​ Devram Street, Upleta- 360490 -- PROFESSIONAL SUMMARY​ SKILLS - Customer-oriented professional with over 5 years of experience in client service, logistics, and sales. - Skilled in resolving issues, managing communications, and supporting business operations. - Adaptable team player with strong tech skills and a passion for helping customers. - Strong communication & problem-solving abilities - Proficient in Microsoft Office & dispatch/CRM systems - Excellent multitasking and time management skills EXPERIENCE Nordia - Bell Canada, Canada — Sales Specialist February 2017 - August 2019 - Assisted customers via phone with product/service issues and upgrades - Promoted tailored service solutions to meet individual needs - Resolved technical problems and ensured high customer satisfaction Ram Transport, Canada — Customer Support / Dispatcher March 2020 - February 2023 - Handled customer inquiries and scheduled deliveries with precision - Managed customs paperwork and ensured compliance with regulations - Provided ongoing support to drivers and clients for smooth operations Genesis Express & Logistics Inc, Canada — Junior Dispatcher April 2023 - December 2024 - Responded promptly to customer inquiries and efficiently coordinated delivery schedules​ - Prepared and processed customs documentation in line with regulatory requirements​ - Delivered continuous support to both drivers and clients to ensure seamless transportation flow EDUCATION ​ Advanced Diploma, International Business, Lambton College, Mississauga Certified Trucking Dispatch & Brokerage Specialist, Maze Consultancy and Training, Toronto