Bhawna Khosla

BHAWNA KHOSLA 📱 - 📧- Results-Driven  Communicator  Strategic Thinker  Collaborative  Innovative An astute professional having over 11 years of comprehensive experience in Business Operations and Strategy, with expertise in operational optimization, strategy development and providing corporate vision. Proficient in offering innovative solutions to operational challenges, transforming strategic plans into tactical initiatives for national and international operations to meet organizational goals and initiatives. Exhibits sound business judgement, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results. Areas of Expertise include:     Business Operations Management Budgeting & Financials Presales Resource Management     Strategic Business Planning Stakeholder/Client Management Training & Development People Leadership     Program Management Delivery Management Outsourcing Strong Work Ethic E XPERIENCE & N OTABLE C ONTRIBUTIONS RACKSPACE  Gurgaon, India  Apr 2019 – Dec 2019 MANAGER, BUSINESS OPERATIONS & STRATEGY Worked with the leadership team and managed the overall financial, strategic and operational planning of 10 Business Units.  Effectively managed Operational budget planning, workforce capacity planning and Operational KPIs.  Partnered with the project teams to benchmark their performance on operational practices to deliver fanatical customer experience.  Standardized time tracking and utilization reporting across teams resulting in correct billing of resources to client.  Operational efficiency analysis & strategy for following KPIs – Attrition, Hiring, Utilization, Resource pyramid, Resource deployment, cross-skilling/upskilling and SLAs for resourcing.  Provided training to Recruitment and HR teams on Recruitment Best Practices and Attrition arrest.  Established communication and collaboration lines between departments (IT, HR, Recruitment, Sales, Accounting, finance, etc.) to meet business goals. KEY ACCOMPLISHMENTS:    Liaised with global leaders to develop plans and initiatives based on key clients and devised strategies to reduce customer churn to 1.6%. Offshored critical roles from US/UK/Australia to India leading to cost savings of 6.5M$. Spearheaded the India growth strategy by driving the outsourcing initiatives and setting up pilots leading to an increase of 30% in headcount in 6 months. ATOS GLOBAL IT SOLUTIONS AND SERVICES PVT. LTD.  Gurgaon, India  Apr 2015 – Mar 2019 MANAGER, BUSINESS OPERATIONS, GLOBAL EPS PRACTICE Oct 2016 – Mar 2019 Worked closely with the Global EPS Practice head and Global leaders and managed the overall financial, strategic and operational planning of the 6000 member EPS Practice.  Managed a budget of 560 M€ for all GBUs.        Managed Financial KPI’s (ER, PM, GM) and P&L for each GBU. Evaluated financial data and drove measures for Back to Budget. Monitored Project Profitability and drove Margin improvement Plan with each GBU. Interfaced with GBU Heads, GBU-GDC PM’s/SDM’s, Finance controllers, HR to align on key operational topics and reviewed progress of Operational Improvement actions underway in each GBU/GDC. Tracked Risks & Provisions and CSAT ratings of customers and formulated strategy for improvements. Governance over Quality: Back to Green Plans for critical projects, monitoring customer escalations, compliance to standard processes and tools. Drove standardization & industrialization (Lean, Automation, etc.), to create a market differentiation and achieved delivery excellence with respect to cost, quality and reliability. KEY ACCOMPLISHMENTS:      Executed strategies for margin improvement from RISE levers : Automation, Offshoring, Productivity, Pyramid correction, Overdue Demand reduction, Subcontracter Rationalization, POC improvement, TOP programs leading to a saving of 5.7M€. Introduced Balanced scorecard approach account wise to track progress in parameters (Growth, Rotation, Chargeability, Automation, case studies, cost optimization, margin improvement etc). Revamped the quality assurance checklist of customer service teams to improve customer satisfaction ratings by 15%. Received Gold Accolade Award from Global Innovation Hub for innovative ideas on “Improving Effectiveness of Time Sheet Entry”. Attrition Arrest: Worked with HR to reduce annual attrition from 21% to 18% by using “Internal First Program” and Trainings leading to an impact of 140K€ on Operating Margin. MANAGER, PRESALES, ERP PRACTICE Apr 2015 – Sep 2016  Participated in proposal preparation, bid management and collateral preparation.  Composed and delivered superior sales presentations covering software solutions to prospective customer audiences.  Provided strategic solution advice and expert consultation to support customer co-innovation, enterprise transformation, and business process performance improvement programs. KEY ACCOMPLISHMENTS:   As a Presales specialist, was instrumental in winning the 4.5 M€ project of ERP implementation and Student Lifecycle management (SLCM) at IIT Roorkee. Created technical proposal and Win strategy for Government customers like Shipping Corporation of India, IITR, NMRCL, IARI, RCF, SJVNL, State Trading Corporation and Mumbai Metro Rail Corporation. IBM INDIA PVT. LTD.  Gurgaon, India  July 2008 – Apr 2015 SENIOR SAP CONSULTANT Led a team of 10 SAP Consultants and delivered large $1M+ SAP upgrade and implementation projects. SAP Development & Implementation    Experience in End to End execution of SAP Implementation, Rollouts & Upgrade Projects encompassing SDLC phases, with global clients such as Merck, Solvay, Daimler, McCain, ThyssenKrupp Steel, BASF and Edison Italy. Designed/Proposed solutions for complex developments on SRM, SCM, and OTC modules. Created Technical strategy documents to automate and optimize business processes such as Supply Chain Management and Inventory Management of critical clients. Project Planning & Delivery     Scheduling, Resourcing and tracking Project delivery activities with co-ordination across all stakeholders. Responsible for Quality Reviews, adherence to technical and functional standards, implementation of best solutions meeting the requirements, conduction of Quality Orientation Sessions. Formulated the Audit documents such as Project Quality Plan, Business Continuity Plan, and Risk Management Plan. Requirement Analysis & Feasibility Study (Functional and Technical), Effort estimation for SAP Modules People Management & Cross functional Team Leadership    Led/mentored a team of 10 consultants and managed RICEFW tracker for daily progress and schedule slippage tracking. Collaborated between onsite and offshore teams and established processes to manage the project and smooth communication. Trainer and Mentor for SAP Fast Track programs, IBM Client Relationship Management and Governance  Actively engaged with the clients throughout the project lifecycle, established the specifications and ensured project delivery based on SLAs. KEY ACCOMPLISHMENTS:    Contributed 3 technical papers – ‘Common errors in Unicode Compliance Check’ and 2 on ‘Purchase Orders’ published in ICM (Intellectual Capital Management) database in IBM. Winner of ‘STAR OF THE MONTH’ award for outstanding contribution towards Delivery Excellence. Certificate of Appreciation from Solvay for successful Go-live and from Thyssenkrupp steel for Technical and Functional expertise. E DUCATION MBA, Information Management, Strategy & Operations- MANAGEMENT DEVELOPMENT INSTITUTE (MDI) | Gurgaon, Haryana  GPA : 7.8  Research Paper on “A survey study of Critical Success Factors in Agile Project Management in IT Organizations in India”. B. Tech, Electronics Engineering H.B.T.I | Kanpur, UP  % : 73.8  Among the top 5 Students in 2004 Electronics Engineering batch. - C ERTIFICATIONS Executive Certificate in Women's Leadership, GlobalNxt University, Malaysia       People Leadership: Managing People and Diversity Strategic Management for Innovative Businesses Entrepreneurial Thinking Ethical Decision Making Financial Essentials Managing Change I NTERESTS Guitar | Swimming | Yoga | Running | Story Telling -