Bezaye Daniel Ayele

BEZAYE DANIEL Banking Operations and Trade Compliance Specialist - EDUCATION BA sociology and social work Jimma University (2010) MBA business administration Alpha University College (2016) SKILLS Trade compliance expertise Banking software (Temenos T24) Microsoft Office proficiency - - SUMMARY Dynamic International Trade Specialist and Customer Service Officer with over 8 years of experience in banking and international trade compliance. Proven expertise in processing import/export documents, adhering to international trade regulations, and utilizing banking software such as Temenos T-24. Skilled in critical thinking, problemsolving, and client engagement, achieving superior customer satisfaction ratings. Adept at working under pressure and fostering team collaboration. Seeking to leverage expertise in trade compliance and customer service to drive operational excellence in a forward-thinking organization. WORK EXPERIENCE Commercial Bank of Ethiopia Dil Gebeya Branch.Branch.Wholesale Customer Relationship Manager Secured over 2B+ in deposits from wholesale customers, exceeding branch expectations. Managed relationships with 1,400 wholesale customers, ensuring personalized service and satisfaction. Implemented targeted outreach program resulting in 35% year-over-year growth in new wholesale Transaction processing customer acquisition and 45M ETB in additional deposits Active listening banking products across wholesale portfolio Problem-solving Team collaboration Developed and executed customer retention strategies leading to 28% increase in cross-selling of Orchestrated quarterly business reviews for top 1400 accounts, identifying 1B ETB in untapped revenue opportunities and securing 80% conversion rate Achieved 300% of the branch deposit target during the 2023/2024 budget year as Customer Relations Manager. Commercial Bank of Ethiopia REFERENCES Getenesh shiberu Dill Gebeya manager -- Muluken Tarekeng Current branch manager -- Jul 2023 - Now Dil Gebeya Branch.Customer Relationship Officer Feb 2020 – 27-Mar-2023 Optimized export operations for over 10+ coffee businesses and 60+ importing companies, achieving a 30% reduction in processing time and a documentation accuracy rate of 99.8%. Orchestrated 60+ monthly international payment instruments (LC/TT/CAD) with 100% accuracy, optimizing processing workflows to achieve 75% faster transaction times and maintaining strict compliance with national banking regulations Supported customers with inquiries and issues, ensuring prompt resolution and maintaining high service standards. Facilitated and provided consultation for import and export activities, supporting major import and export operations for coffee businesses and manufacturing industries. Developed risk assessment framework for financial transactions, reducing compliance-related delays by 80% and identifying $1M in potential fraud Processed 54 customer LC and CAD transactions within 15 days in August 2024, demonstrating LANGUAGE Amharic - Native Engliish - Fluent efficiency and accuracy. Commercial Bank of Ethiopia May 2019 - Feb 2020 Sarbet Branch Customer Relationship Officer Supervised daily banking operations, ensuring adherence to regulatory guidelines and quality standards. Guided junior staff in operational tasks, fostering professional growth and improving efficiency. BEZAYE DANIEL Banking Operations and Trade Compliance Specialist Commercial Bank of Ethiopia Jun 2018- May 2019 Sarbet Branch.Senior Banking Business Officer Supervised daily banking operations, ensuring adherence to regulatory guidelines and quality standards. Evaluated and processed trade-related transactions, ensuring accuracy and regulatory compliance. Commercial Bank of Ethiopia Oct 2017- Jun 2018 Dil Gebeya Branch.Customer Relationship Officer Built strong relationships with customers by addressing their financial needs and providing reliable support. Processed customer applications and maintained detailed records to ensure service accuracy. Commercial Bank of Ethiopia Jun 2017- Oct 2017 Nefas Silk Branch.Customer Relationship Officer Facilitated account opening for 200+ new customers weekly, growing branch customer base by 10%. Supported new customer onboarding processes, ensuring seamless integration into branch services. Commercial Bank of Ethiopia Career and Succession Management Trainee Contributed to branch operations by analyzing workflows and suggesting process improvements. Contributed to branch operations by analyzing workflows and suggesting process improvements. Jun 2016- Jun 2017