PROFESSIONAL SUMMARY AND OBJECTIVE
Self-motivated and achievement orientated with 9 years experience in back office set up. Strong attention to detail with high level of integrity. Keen insight into the needs and views of others. Able to listen and identify issues or problem areas and form innovative solutions.
WORK EXPERIENCE
Freelancing Work Experience:
Virtual Assistant - Quote Prep Specialist (Part-time Role); QxC Communications
(June 2017 – December 2017)
Role Description: Prepares and submits contracts to CEO. Sending invoices in company’s Quickbooks.
Customer Service (Email) Data Entry; Big Apple Buddy
(August 2 – August 25)
Role Description: Prepares shipping quotes for the clients.
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Office based work:
Senior Customer Relations Officer; Micro Sourcing Inc. Quezon City
(June 2014 – January 2017)
Role Description: Performs reimbursement and payfile loading into the clients system.
Enter all customer claims into i-BAS in line with set out procedures and with a high level of accuracy.
Communicate with clients with generic templates for incorrect or disputed claims
Update process manuals as changes occur
Create and maintain a pay file loading schedule
Assist with loading pay files as they are received from clients
Action all Customer Service responses to unallocated payroll deductions
Quality Assurance; Accenture, Pioneer Mandaluyong
(August 2012 to June 2013)
Role Description : · Performs quality inspection, documents findings by following required audit process and procedures, provides trend analysis, and participates in audit calibration processes where required.
o Ensures the desired quality standards are reached by sharing the audit results on a defined frequency
o Creates error trend analysis, scorecards and proposes immediate action plans to operations
o Responsible for confirming, managing and improving compliance with International Standard Organization(ISO) and/or quality certifications using Accenture methodology
o Develop and maintain quality audit processes/procedures
o Acts as point of contact for updates on policies and procedures
o Retain skills in functional area of expertise through frequent “on the job” experiences and ongoing education, training and certification
o Ensure high quality work products and processes, e.g.
o Fact based findings followed
o Independence in audits
o Comply with Accenture standards, procedures and policies and where relevant the client's policies and practices
Network Processing Associate; Accenture, Pioneer Mandaluyong
(February 2007 to July 2012)
Role Description: - Performs Service Fulfillment activities for a given function with medium to full supervision including:
o Receive and verify order.
o Notify verification team if invalid information has been provided.
o Key order details into application.
o Learn and understand the navigational tools of all the applications needed in the process.
o Respond to rejects with Sales field and/or LEC.
o Communicate order status with offshore management, and functional team leads
o Observe the SLA’s and performance measurements assigned.
o Reach out to 3rd party vendors (LEC) whenever necessary.
o Track order from receipt through handoff to next function group.
o Participate and implement Operational Excellence initiatives.
o Escalate issues and seek advice when faced with non-standard issues/problems
o Interacting largely with own workgroup but may interact with users around first line queries/requests.
o Performs a variety of duties and accountabilities as business need dictates.
Data Processor (BPO), Athena E-Services, IBM Bldg. Eastwood Libis
(October 2006 to January 2007)
Data capture of all information found in an image.
Ensures that the layout of the characters, words and graphics found in an image are indicated in the converted text.
The accuracy of work is 99.95%. The client is General Motors
EDUCATION
University of Rizal System
Bachelor of Science in Psychology -)
Have been councilor for Sciences Institute in University Student Government for 2 yrs
SKILLS/QUALIFICATIONS
Lean Six Sigma Yellow Belt Certified
Self-motivated and achievement orientated
Strong time management skills
Strong attention to detail
High level of integrity
Ability to work to tight deadlines
Ability to analyse work performed
Ability to think laterally and problem solve
Ability to adapt to change and learn quickly
Abilities to operate within a data processing environment
Proven ability to undertake training, develop knowledge and apply as required
Proven ability to analysis, investigate and then resolve complex questions.
