Bevan Paul

BEVAN PAUL Objective To leverage my 6 years of experience in customer service, dispute resolution, billing management, and appointment setting to deliver exceptional client support, drive customer retention, and contribute to business growth in a dynamic organization Education Cathedral High School Matriculation 2017 - 2019 — 91% SuperiorGroupof Colleges FSC (Pre-Medical) 2019 - 2021 — 89% University of Lahore Doctor of Physiotherapy 2022 - Present Experience SelectaSol Cold Calling & Sales Ihandled coldcalling and sales for our SEO campaigns in the US market. My role focused on generating qualified leads, presenting SEO services, and closing sales to help businesses improve their online visibility and growth. P3Healthcare Cold Calling & Appointment Setting Iwork with P3 Healthcareas a Cold Caller and Appointment Setter, reaching out to doctors and office managers for our MIPS services. My role focuses on generating qualified leads and scheduling appointments, helping healthcare providers increase their annual income through compliance and reporting solutions. Ryan Monnachio Cold Calling & Appointment Setting I work with RyanMonnachio, making outbound calls across the US to generate qualified leads and set appointments for our estimation services. My role ensures a steady pipeline of prospects by connecting businesses with accurate and reliable project estimation solutions Apolone Customer Service Representative ProvidingcustomerserviceforApolone’s music campaign by handling customer queries via messages and email. Focused on resolving issues quickly, delivering clear support, and ensuring a positive customer experience. Talk Agent (Customer Service Representative) Provided customer service for a services-based campaign, assisting clients via phone, email, and chat. Resolved queries promptly and ensured a positive customer experience through professional communication and support Colby Flynn Billing, Escalation & Chargebacks WorkedwithColbyFlynn asa Billing, Escalation & Disputes Manager across four companies. Managed monthly customer billings, handled escalations, and resolved disputes/chargebacks with an 85% win ratio. Rosabella Dispute/ChargeBack Manager I managedisputes andchargebacks across platforms like Stripe, PayPal, Adyen, Shopify, and ChargeBlast. I handle high volumes of daily chargebacks, oversee billing operations, and engage with customers to resolve issues efficiently and maintain trust. Skills Cold Calling Appointment Setting Customer Service Email Marketing Lead Generation CRM Specialist Stripe Shopify Dispute / ChargeBack Admin Support Virtual Assistant