Bevan Paul

I'm a dedicated Customer Service Specialist & Appointment Setter with nearly 6 years of experience in the call center industry. I specialize in customer service, cold calling, appointment scheduling, and lead generation for businesses across the USA, UK, Canada, and Australia.

Whether it’s B2B cold calling, managing emails, or scheduling qualified appointments, I consistently deliver results that boost sales, improve customer satisfaction, and strengthen brand trust. My focus is always on generating qualified leads that convert into real sales, not just empty calls.

🔹 What I Bring:

📞 Appointment scheduling & follow-ups for sales teams

📌 B2B & B2C cold calling that creates real opportunities

💬 Professional customer support via phone, chat & email

🎯 Strategic lead generation tailored to your target market

🗂️ Handling high-volume inbound/outbound calls efficiently

🧠 Expertise in understanding & resolving customer needs

📈 Consistent record of exceeding KPIs & conversion goals

📩 Fast, friendly & reliable email support and follow-ups

🔹 Tech Proficiency:

CRMs & Tools: HubSpot, Salesforce, GoHighLevel, FreshDesk, Podio, PandaDoc, Monday Board, Pipedrive

Dialers & Platforms: Aircall, Vonage Business, MOJO, Streams, MicroSIP, Dialpad

Lead Gen Tools: Apollo, Yelp, Google Directories, Meta Business Suite

Billing & Disputes: Stripe, Shopify, Authorize.net, SamCart

🔹 Additional Capabilities:

Skilled in handling customer inquiries, complaints & escalations

Maintaining accurate CRM records & documenting interactions

Managing billing, chargebacks & disputes across platforms

Supporting healthcare providers with MIPS compliance data submission

If you need someone reliable, results-driven, and professional to manage customer conversations, book solid appointments, generate qualified leads, and enhance client retention, I’m ready to deliver.

Let’s connect and grow your business together!