Bethan Downes

Bethan Downes Personal S ​ ​tatement An adaptable, reliable person with strong communication skills and a hard-working ethic. I enjoy working in a team always striving to accommodate people's needs; showing compassion and positivity. However, I also use my own initiative and work well on my own with any given task. I have gained administration, clerical and customer service skills through working in a variety of companies and through working as a Virtual Assistant. I have also accomplished an NVQ Level 2 apprenticeship in Business and Administration. These jobs and training have strengthened me in areas such as; research skills, personal development, customer support, organizational skills, creativity, time management, patience and social media skills. I have experience in using a wide range of programs and software such as – Microsoft Office, Google Apps, Canva (for graphic design purposes), Zendesk, Filmora, SAP, Remedy Force, Mailbrain, Maximise, EMIS & Docman. As well as this, I am experienced in social media management, photography and video editing. Skills:​ Communication, computer skills, SMM & SEO, attention to detail, using own initiative, self-motivation, organizational skills, e-commerce, team work, interpersonal skills, problem solving, adaptability, virtual assistant skills Typing speed average: 60 WPM Work ​E​xperience July 2017 – Present Employer: ANT Position: Virtual Assistant Duties​:​ On a part-time basis, I assist an artist & entrepreneur with business tasks such as - Shopify management, social media management, email handling, order processing, customer support through Zendesk and Facebook Messenger, updating website, online ads, photography & other admin tasks as needed January 2016 – January 2016 Employer: BodyMe (health food) Position: Virtual Assistant Duties: Online research and compiling information into spreadsheets, other admin tasks as required 04/05/2015 - April 2016 Employer: Cargill Position: Administration/Office Assistant & Lab Assistant (temp) Duties: Inputting data and processing information using programs such as SAP, Excel and Remedy Force, archiving, photocopying, paper and electronic filing, collating, and other general administration duties. 26/08/2014 - 23/12/2014 Employer: M and M Direct Position: Contact Centre Operator (temporary) Duties: Answering inbound calls and dealing with various enquiries, telesales duties, data entry, emailing, processing orders, using computer programs Mailbrain and Maximise as required. 24/07/2014 – 01/08/2014 Employer: EMO Position: Receptionist (temporary) Duties: Answering telephones and directing calls as necessary, meeting and greeting clients and employees, entering data into spreadsheets, booking for meetings, emailing, dealing with different enquiries, post duties. 20/06/2014 – 27/06/2014 Employer: Avon and Bristol Law Centre Position: Receptionist (temporary) Duties: Answering telephones, meeting and greeting clients, transferring calls, dealing with enquiries, emailing, post duties. 01/10/2012 – 01/10/2013 Employer: Moorfield House Surgery Position: Medical Receptionist and Secretary Duties: Answering telephones, booking appointments, dealing with enquiries, working on front desk dealing with patients/clients, electronic and paper filing, cash handling, using EMIS and Docman computer systems, data entry, emailing, scanning, photocopying, faxing documents, typing letters, dealing with post, and many other administration tasks. 01/11/2009 – 01/02/2010 Employer: Body Care Position: Sales Assistant Duties: Operating tills, stocking shelves, cash handling, dealing with customers and different enquiries. Education 17/09/2012 – 09/09/2013 Hoople Ltd Business and Administration Apprenticeship NVQ Level 2 01/09/2007 – 01/07/2009 Hereford College of Arts BTEC National Diploma in Music Grade achieved: 3 full distinctions 01/09/2007 – 01/07/2008 Hereford Sixth Form College AS Level in Film Studies Grade achieved: C 01/09/2002 – 01/07/2007 The Bishop of Hereford Bluecoat School 11 GCSEs from grade A-D (including Maths: C, English: B/C, Science: C) - High School Diploma equivalent References Lynn Fellows (Lab Manager at Cargill) Email:-Tel:- (ask for the Lab department) Ruth Pocknell (Duty Manager at M and M Direct) Address: M and M Direct Ltd, Clinton Road, Leominster, Herefordshire, HR6 0SP Tel:- Lynn Cosgrove (Practice Manager of Moorfield House Surgery) Address: Moorfield House Surgery, 35 Edgar St, Hereford, HR4 9JP Email:-Tel:- ANT Pitts (personal & professional reference) Email:-Tel: -