Bethan Downes

Are you looking for an adaptable, reliable person with strong administration and customer service skills?

I've gained administration, data entry, clerical and customer service skills through accomplishing an NVQ in Business Administration, and through many office and customer service based jobs.

Using my sound knowledge of various computer programs such as - Zendesk, SAP, Excel, Remedy Force, Microsoft Office, Google Docs and Spreadsheets, EMIS, Docman, and Canva - you can count on me to work productively and to a high standard; or otherwise adapt well to any new company software relating to the project.

I also have experience using Shopify - creating a store from scratch and order fulfillment tasks such as using Oberlo and Aliexpress. As well as this, I have experience in using Facebook, Instagram and YouTube ads.

I have a strong proficiency in researching the internet, using email, and efficiently managing social media. So whatever research or virtual assistant tasks that need to be completed, you have come to the right person.

Having worked within a variety of companies dealing with different customers - face to face, over the phone and via chat support - my communication and inter-personal skills have strengthened making me very suitable for any customer support that's needed.

My passions and hobbies include travel, music and photography - and I believe that this has strengthened me with things such as creativity, confidence, and research skills.

Skills: Attention to detail, computer skills, fast learner, using own initiative, problem solving, communication skills, organizational skills, SMM, self motivation, team work, inter-personal skills, adaptability and research skills.

My current average typing speed is 60 wpm.

With these skills and experience, I aim to be a good asset to any projects and companies out there needing assistance!