Bernardo Tabios | Freelancer Resume

EDUCATION Wesleyan College of Manila BSBA Major in Human Resource Development and Management Graduated April 2012  Scholar  Rotarian Member  Student Council Member WORK EXPERIENCE BERNARDO TABIOS Team Leader / Customer Service / Chat Support I am applying to state my interest in the position of Team Leader /Customer Service Representative. I believe that my work experience has equipped me with the skills necessary to be a successful candidate for this position but still, I am willing to learn more. Your mission is an important one, and I would very much appreciate the opportunity to speak with you about how I can contribute to your team and help you continue to provide the services so vital to our community. Talent POP (Email / Chat support)  Attend client’s meetings and ensure to follow updates.  Ensure to answer all tickets daily to attend customer inquiry and order status thru Gorgias.  Cancel and Modify customer’s order thru Shopify and ship Station.  Ensure customer’s loyalty and provide exceptional customer service thru timely responses. SITEL Philippine (Coach / Account Supervisor) October 2018 – September 2020  Mentored, consulted, trained and assisted direct reports in evaluating effectiveness of business strategies to achieve outstanding performance.  Designed and implemented tracker device to record staff performance resulting in an increase of direct reports performance.  Attend meetings and properly cascade information to direct reports to ensure transparency and unity.  Report and evaluating direct report’s performance towards customer service skill. CONTACT Teleperformance Philippines (Team Leader) May 2012 – September 2018  Provide necessary guidance and assistance to direct report towards client’s target.  Effective coaching to ensure direct report’s performance acceleration  Analyze and report direct report’s performance to management using own tracker.  Report and evaluating direct report’s performance towards customer service skill. PHONE:- SKILLS Rest assured that I will provide you my exceptional customer service skills to provide all the information and all the help that you need when it comes to the customer's satisfaction. Thank you for your consideration. Facebook: https://www.facebook.com/busterdough/ EMAIL:-HOBBIES Online Games Singing Watching Movies