Bernardo Tabios

Hope all is well with you!

Worked Experienced:

Freelancing - Total of 2 years experience

Corporate - Workes as a Supervisor to 2 prominent BPO companies in the Philippines for a total of 7 years.

Knowledgable in using the following CRM:

Gorgias - I can answer 120 - 150 emails a day. I can also help to manage the Gorgias in terms of creating views, creating Macro, and Setting up rules. I am also knowledgeable in using Freshdesk and Zendesk.

Shopify - Providing order information, process refund and cancelation based on company's rule, amending orders as customer's request, and checking order status.

Oberlo and Ship Station - Checking order status and inventory as well as managing customer's information.

ALI Express - Filing disputes, checking order status, and checking tracking information.

Whitehouse and LOOP - Managing returns and refunds.

Zoom - Creating meeting rooms and links.

Other tools;

Google Sheets and Google calendar

Excel

Words

Attributes:

I am a self-learner.

Work with minimum supervision.

Eager to provide outstanding results.

Open for feedback.

With professional working attitudes.

Willing to learn new skills.

With my experience, I believe I can be a good help in growing your business and a phone call is very much appreciated to discuss how can be a great fit for the position.

Best Regards,

Bernard