Bernard Joseph Saile Nuñez

. Bernard Joseph Nuñez Sr. Customer Success Manager Address: Mandaue City, Cebu, Philippines 6000 LinkedIn https://www.linkedin.com/in/bernard- Phone: - joseph-nu%C3%B E-mail:-. . Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Technical Profile • Microsoft Office 365 • Salesforce • Network Security • Microsoft Windows • LAN • VBA • Cloud Services • Network Configuration • CAD Drafting • Team Building • Client service optimization • Inter-department collaboration • Customer Relations • Training and mentoring • Business Development • Business and Strategic planning • Quality assurance • Account management • CRM and Data Entry • Complaint resolution Competencies . Work History 2022-03 - Current Senior Customer Success Manager Accenture Inc., Cebu City, Cebu • Monitored metrics and developed actionable insights to improve efficiency and performance. • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues. • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service. • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team. • Monitored customer progress and addressed customer inquiries with timely and accurate updates. • Utilized customer feedback to inform changes and improvements to customer success plans. • Collaborated with sales and product teams to address customer success objectives. • Maintained professional demeanor by staying calm when addressing unhappy or angry customers. 2016-03 - 2021-02 Case Manager Telstra International Philippine Incorporated, Cebu City, Cebu • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity. • Worked with providers to define quality metrics and outcome reporting process. • Applied best practices in customer service, sales and employee management to exceed organizational goals. • Organized daily workflow and assessed appropriate staffing to provide optimal service. • Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues. • Conducted training and mentored team members to promote productivity and commitment to friendly service. • Maintained client files with sales contracts, records of client interactions, client notes, and other information. • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution. 2013-12 - 2014-08 Customer Service Representative Sykes, Cebu City, Cebu • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Answered constant flow of customer calls with minimal wait times. • Offered advice and assistance to customers, paying attention to special needs. . . • Updated account information to maintain customer records. • Answered customer telephone calls promptly to avoid on-hold wait times. • Responded to customer requests for products, services, and company information. • Utilized customer service software to manage interactions and track customer satisfaction. Education 2008-06 - 2013-03 Bachelor of Science: Computer Engineering Saint Vincent's College - Dipolog City, Zamboanga Del Norte Accomplishments Collaborated with team of 20 members in the development of new project in Pune, India. • Supervised team of 20 staff members in launching new project initiative in Pune, India. • Software . • Microsoft Office • AWS • Citrix • Siebel • Mica • Slack • Microsoft Teams • AutoCAD