Bernard Jessie D. Ignacio

BERNARD JESSIE D. IGNACIO 4289 Paminutan Village, Dau, Mabalacat, Pampanga, Philippines 2010 POSITION DESIRED: Remote Sales Development Representative (SDR) / Outbound Sales Representative / Account Executive / High-Ticket Sales Closer PROFESSIONAL SUMMARY Results-driven sales professional with 10+ years of experience in outbound sales, B2B/B2C lead generation, and high-performance remote sales environments. Proven track record of consistently exceeding targets, building strong pipelines, and driving revenue growth through effective prospecting, qualification, and closing support. Promoted to Bookers’ Manager after consistently ranking as a top performer, where I led, coached, and developed a 12-person sales team while continuing to contribute individually in revenue generation. Experienced in working US and Canada time zones for over 18 years, with strong adaptability to international clients and remote work environments. While my background is not directly in SaaS, my core sales skills—prospecting, discovery, objection handling, and closing support—are highly transferable. I consistently become a top performer once I understand the product, market, and process, often outperforming peers with more industry-specific experience. CORE SKILLS • Outbound Sales & Cold Calling • B2B Lead Generation & Prospecting • Appointment Setting & Qualification • Discovery Calls & Objection Handling • CRM & Pipeline Management • Sales Script Development & Optimization • Remote Sales Execution (US/Canada Market) • KPI Tracking & Conversion Improvement • High-Volume Call & Email Outreach • Team Coaching & Performance Development WORK EXPERIENCE ONWARDMAX Manager / Appointment Setter / Coach & Mentor October 2018 – February 2025 • Promoted to Bookers’ Manager after consistently exceeding individual and team sales targets and demonstrating leadership in performance improvement. • Led and developed a 12-person appointment setting team, successfully elevating overall team performance, consistency, and conversion rates. • Identified performance gaps by reviewing call recordings and metrics, then implemented targeted coaching that significantly improved individual and team results. • Increased booked meetings and revenue by 25–30% by strengthening call structure, objection handling, and follow-up strategies. • Built and refined outbound call and email frameworks that improved meeting conversion rates by 50–60%. • Acted as a player-coach—personally generating leads, qualifying prospects, booking high-quality appointments, and supporting deal progression. • Trained team members on call flow, positioning, and objection handling, consistently turning average performers into top producers. • Stabilized team performance during low-output periods by reinforcing structure, accountability, and proven sales processes. • Worked closely with leadership to improve scripts, targeting, and outreach strategies, resulting in stronger pipeline quality. ElcoPacific Regional Sales Director December 2016 – October 2018 • Oversaw multi-region outbound sales operations focused on relationship-driven deal sourcing and account management. • Managed client relationships, negotiations, and pipeline development across multiple territories. • Contributed to consistent revenue growth through strategic account handling and sales execution. Pangea Business Services Ltd Home-Based Sales Representative June 2016 – December 2016 • Conducted outbound prospecting and B2B lead generation for international campaigns. • Set qualified appointments and maintained CRM pipeline tracking and reporting. Telus International Philippines Sales Representative January 2016 – June 2016 • Handled inbound and outbound sales calls while consistently meeting daily and weekly KPIs. • Qualified leads and delivered sales presentations in real-time customer interactions. Private English Tutor (Korean Students) October 2014 – December 2015 • Delivered 1-on-1 coaching focused on professional communication, negotiation English, and client-facing confidence. Genpact Services LLC Collections Specialist (Ally Auto-Finance) January 2011 – September 2014 Achievements: • Promoted to Process Developer (Senior Agent/SME) – July 2012 • Appointed to Quality Core Group – August 2012 • Assigned as QA Specialist (Temporary Replacement) – December 2012 – January 2013 UPS (United Parcel Service) Customer Service Representative August 2010 – December 2010 IQOR (formerly IRMC) Outbound Collections Agent August 2007 – June 2010 Achievements: • Promoted to Senior Agent – May 2008 • Appointed Peer Mentor – June 2008 • Received Hall of Famer Award – February 2009 EDUCATION Holy Angel University Business Management Major in Marketing (Undergraduate) 2001 – 2004 Don Teodoro V. Santos Institute High School Graduate — April 2000 Jesus Christ International Charismatic Ministry Learning Academy Elementary Graduate — April 1996 PERSONAL INFORMATION Nicknames: Bern, Nard, JC, Jess Date of Birth: April 1, 1983 Civil Status: Married Nationality: Filipino