BERNADETTE JAEN
EXPERIENCED CUSTOMER
SERVICE SPECIALIST
I am an experienced customer service
specialist with over 9 years of
experience. My work focuses on
fulfilling customer needs to ensure
customer satisfaction.
SPECIALIZATIONS
• Provide customer care and technical support
• Ability to create, save, and modify documents
• Create projects with basic data visualization
• Basic photo and video editing
• Manage and update social media accounts
WORK EXPERIENCE
Content Moderator
ACQUIRE ASIA PACIFIC PHILIPPINES, INC.
AUGUST 2021- MAY 2022
To make sure all chats, images, and audios uploaded in the
platform follow the rules or terms of the company.
Technical Support
CONCENTRIX PHILIPPINES
SEPT. 2020- JUNE 2021
Provide order status, Billing, and Subscriptions
Guide customers through trade-in and upgrade programs of
the products, as well as assisting them with technical concerns.
Data Analyst (Home-based)
DATAFOX
OCT.2019-AUG 2020
Label/categorize business content
Collect and analyze data from various sources
Customer Service Associate
BANK OF THE PHILIPPINE ISLANDS-
Provide account services to customers by receiving deposits,
loan payments, encashing checks, and issuing withdrawals.
EDUCATION BACKGROUND
BSC MAJOR IN BUSINESS MANAGEMENT
CLASS OF 2009
CONTACT INFORMATION
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Customer Service Representative - II
TELUS INTERNATIONAL PHILIPPINES-
Answer customer inquiries, complaints, and technical concerns
Guide customers through the purchasing process
Telephone Operator cum Receptionist
MASONLITE DUBAI-
Perform clerical duties such as filing, photocopying, and faxing
requirements
Answer incoming calls, greeting callers, providing information,
transferring calls, and taking messages
APPS & TOOLS
Google Suite
Microsoft Office
Slack
Zoom
Social Media apps
Salesforce
Canva
Lumen5
Powtoon
Trello
Asana
