Bernadette Cristina Dominique Jaen

I am an accomplished customer service specialist with a proven track record of delivering exceptional customer service. Currently seeking a full-time or part-time position where I can leverage my skills and experience to drive continuous improvement.

Career Start: Began in 2010 as a customer service associate in the banking industry.

International Experience: Worked abroad as a telephone operator, receptionist, and occasional secretary.

BPO Industry: Nearly six years of experience in non-voice accounts within the BPO sector.

Remote Work: Experience as data analyst and virtual assistant.

Virtual Assistant Services:

       -Provide customer-focused service.

-Resolve complaints or technical concerns.

-Guide customers through the purchasing process.

-Set-up and manage social media accounts.

-Track and monitor accounts.

-Create programs with basic data visualization.

-Open, create, save, and modify documents.

Skills: Communication, Problem-solving, Teamwork, Computer proficiency, and Time management.

Tools & Apps: Trello, Asana, Salesforce, Skype, Zoom, Whatsapp, Google Suite, Microsoft Office, social media platforms, Canva, Lumen5, Powtoon.

Commitment: Dedicated to continuous learning and professional growth.