Bernadette Cajurao

BERNADETTE LAUREANO-CAJURAO PROVINCIAL ADDRESS: #566 MEYCAUAYAN CMPD. TONTON EAST LINGAYEN, 2401 PANGASINAN MANILA ADDRESS: #1816-B ADAS PARK ST. BRGY 843 PANDACAN, MANILA 1011 E-MAIL ADDRESS:-TELPHONE NUMBER: - MOBILE NUMBER: - WORK EXPERIENCES VIRTUAL CUSTOMER SUPPORT (Part Time) (February 28, 2017-Present) via UPWORK.COM JOB DESCRIPTION: email handling, documentation/data entry, CRM (Capsule) update. CORPORATE SECRETARY (Volunteer; Weekends Only) (September 2013-Present) K 2 K Ministry Philippines Inc 1816 Adas Park St. Pandacan, Manila JOB DESCRIPTION: corporate secretary (record keeping, documentation, admin, etc.), tutoring kids during weekends VIRTUAL LEGAL ASSISTANT (Full time-home based) (June 2016 – January 2017) MESRIANI LAW GROUP Melrose Ave. Los Angeles, CA JOB DESCRIPTION: virtual phone receptionist, documentation/data entry, email handling HOTEL RESERVATIONS SPECIALIST (March 2011-August 2013) West Contact Services, Inc 24TH FLOOR EXPORTBANK PLAZA BUENDIA COR CHINO ROCES MAKATI CITY JOB DESCRIPTION: addresses customers’ concerns over the phone i.e. hotel room reservations, cancellations and rebooking, reservation changes (date/time of arrival), answers general inquiries and directing guests’ calls to the right department if need arises TRAVEL ACCOUNT SPECIALIST (January 2009 to March 2010) AEGIS-PEOPLESUPPORT AEGIS-PEOPLESUPPORT CENTER AYALA COR. GIL PUYAT AVE. MAKATI CITY JOB DESCRIPTION: Responsible in answering inquiries on airline, hotel, and A&S reservations. These include: Assisting customers on booking airline ticket and hotel reservations Handles ticket exchanges and cancellations on domestic, international, interline, and partially used airline tickets Provides alternative options for the customer if transaction is not possible or permitted HUMAN RESOURCE ASSOCIATE (May 2008 to December 2008) OUTSOURCE ONE ASIA 6/F LEGASPI TOWERS 200 PASEO DE ROXAS ST. LEGASPI VILLAGE, MAKATI CITY JOB DESCRIPTION: 1. SOURCING- (phone screener/interviewer and data entry) calls applicants for initial interview, sets the date for applicant interview and recruitment process, tracks applicants endorsed to call centers, keeps a record of hired and failed applicants, and re-invite potential applicants who failed call center recruitment process for another endorsement. 2. RECRUITMENT- assists applicants throughout the recruitment process by conducting initial interview, grammar and typing tests, and phone simulation. 3. TRAINING – conducts basic language training for potential candidates before endorsement to various partner companies to prepare them for their duties KINDER 2 TEACHER (April 2007 to March 2008) AA TOTAL LEARNING CENTER 2/F G&A BLDG. BAYANI RD. FORT BONIFACIO, TAGUIG CITY JOB DESCRIPTION: does weekly lesson plan for the class, executes lesson plans, facilitates play-learn activities, prepares short tests and quarterly exams, files and records tests and test results; tutoring kids of various levels after class EDUCATIONAL BACKGROUND COLLEGE BACHELOR OF ARTS IN THEOLOGY (CONCENTRATION ON CHRISTIAN EDUCATION) GRADUATE-CLASS 2007 BAPTIST BIBLE SEMINARY AND INSTITUTE ORTIGAS AVE. EXTENSION KAYTIKLING TAYTAY, RIZAL BACHELOR OF SCIENCE IN HUMAN ECOLOGY UNDERGRADUATE UNIVERSITY OF THE PHILIPPINES LOS BAÑOS COLLEGE, LAGUNA ELEMENTARY AND SECONDARY EDUCATION GRADUATED ELEMENTARY – CLASS 1995 GRADUATED HIGH SCHOOL – CLASS 2000 GRACE BAPTIST LEARNING CENTER ALVEAR ST. LINGAYEN, 2401 PANGASINAN PERSONAL DATA BIRTHDATE: May 29, 1982 BIRTHPLACE: Lingayen, Pangasinan FATHER: Feliciano B. Laureano, Sr. (Deceased) MOTHER: Angela V. Laureano CITIZENSHIP: Filipino CIVIL STATUS: Married HEIGHT: 5’1” WEIGHT: 154 lbs. SKILLS AND QUALIFICATIONS Fluent in English Communication (verbal and written) Tech savvy, able to troubleshoot and navigate systems Independent; needs little to no supervision Flexible, easily adapts to change; grasps concepts/instructions easily Reliable; a team player but can also emerge as leader Efficient; able to multi-task Customer handling (phone and email) Data entry REFERENCES