Bernadette Cagas

 BERNADETTE RAMOS CAGAS 42 Oriole Street Francisville Subd. Sumulong Highway, Mambugan, Antipolo City 1870 Philippines CONTACT NUMBERS: - - - E-MAIL ADD: - PERSONAL DATA Date of Birth:October 27, 1973 Place of Birth:Quezon City Civil Status:Single Religion:Catholic Languages/Dialects: English, Filipino, Cebuano FORMAL EDUCATION DATA - AMA School of Medicine (Training Course)East Rizal Professional Caregiving With Hospital OJT - Emilio Aguinaldo College (College)Manila B.S. in Medical Technology - St. Scholastica’s Academy (High School)Marikina City - Roosevelt College Sumulong (Grade School)Cainta, Rizal - Roosevelt College Sumulong (Pre-School)Cainta, Rizal SPECIAL SKILLS Caregiver’s Skills(Vital Signs Monitoring, Geriatric Care and Pediatric Care [Home and Hospital Setting, including Patients under Intensive Care], Basic First Aid) Medical Laboratory(Venipuncture, Bleeding, Specimen Collection and Procedures Microscopic Examination, Laboratory Analysis, Physical Assessment, Cardinal Signs Monitoring) Computer Literate(Basic Computer Operations, Windows, MS Office [Word, Excel, PowerPoint, Access, Outlook], Internet) Clerical Functions(Typing, Data Encoding, Filing, Sorting, Recording Correspondence, Preparing Reports) Management Skills (Setting priorities, Anticipating needs) Analytical/Problem Solving (Identifying problems, reaching logical conclusions) Leadership (Team building, Staff coaching) Interpersonal Skills Social skills Communications Skills Singing Driving(Professional DL# D16 – 93 – 081912) EMPLOYMENT DATA Jan 18, 2016 – June 22, 2016Telco Services International 24F Philamlife Bldg. Paseo de Roxas Makati City CUSTOMER EXPERIENCE AND SALES AGENT – AUS telco (handled outbound sale, special promotions, inquiries, and customer service) Nov. 18, 2014 – May 15, 2015Axiem Corporation 38F Summit One Bldg.Shaw Blvd.Mandaluyong City SALES REP / APPOINTMENT SETTER – Australian Logistics (appointment setting for logistic companies in Australia) Jan 19, 2011 – Dec. 12, 2012 Citibank 7F Citibank Square, Eastwood City E. Rodriguez Jr., Ave., Quezon City CITI SALES OFFICER – Citibank Savings, Inc. (in-charge of processing loan applications, investments, and inquiries on opening of accounts for Citi’s local bank in the Philippines) Dec. 15, 2008 – June 23, 2009 Coastal Training Technologies 20F Raffles Corporate Tower Emerald Street, Ortigas Center Pasig City SALES ACCOUNT MANAGER – UK Division (coordinated, and performed complete sales processes and walk-throughs with multiple UK companies for their Health and Safety training (eLearning platform, and DVDs) Apr. 23, 2007 – Dec. 12, 2008Accenture – BPO 24F Robinson’s Cybergate 2 Pioneer St., Mandaluyong City TEAM LEAD – US telco (supervised a team of 15 line engineers who provisions telephone line and internet connection via the computer before the actual line layout on the customer’s premise) Feb. 20, 2007 – Apr. 20, 2007Astrumdux Telesolutions and Consultancy One San Miguel Bldg., San Miguel Ave., Pasig City TEAM SUPERVISOR – US telco (lead a group of 15 sales agents (upsell and cross-selling) for a US phone company) Jan. 24, 2006 – Feb. 19, 2007Nucomm International Ortigas Bldg., Meralco cor. Ortigas Ave., Ortigas Center, Pasig City REAL TIME RESOURCE COORDINATOR (workforce planning and real-time monitoring and reporting of service levels) Oct. 4, 2005 – Jan. 8, 2006Nucomm International Ortigas Bldg., Meralco cor. Ortigas Ave., Ortigas Center, Pasig City ON-CALL AGENT (handled inbound / outbound sales and customer service calls) Jul. 28, 2003 – Mar. 16, 2005eTelecare Global Solutions 19F Citibank Square, Eastwood City E. Rodriguez Jr., Ave., Quezon City CUSTOMER SERVICE ASSOCIATE / BUDDY (inbound and outbound customer service and sales representative, successful pioneer and part of the launch team for two long term accounts for the company) Sept. 2002 – Nov. 2002New York Life Insurance (Phils.), Inc. Wynsum Corporate Plaza, Pasig City Licensed* LIFE INSURANCE AGENT (*Aug. 30, 2002 – Phil. Insurance Commission) Mar. 14, 2002 – May 2, 2002Unionbank – Visa SSS Bldg., Ayala Ave. cor. Herrera St., Makati City SALES COORDINATOR – Marketing Nov. 1996 – May 1998Platinum Plans Philippines, Inc. Tektite West Tower PSE Bldg., Ortigas Center, Pasig City SALES ADVISER - non-life insurance Mar. 1996 – Apr. 1998Toyota Cubao, Inc. Aurora Blvd., Cubao, Quezon City MARKETING PROFESSIONAL – vehicles LOCAL TRAINING DATA Global Records ManagementJune 2012 Citibank, Quezon City RCB Offshore Wealth Policy TrainingSeptember 2011 Citibank, Quezon City Anti-Bribery Asia PacificSeptember 2011 Citibank, Quezon City Anti-Money Laundering and Sanctions Goals September 2011 Citibank, Quezon City Improper Electronic Communication May 2011 Citibank, Quezon City Anti-Money Laundering and Countering May 2011 Terrorist Financing Asia Pacific Citibank, Quezon City “Buddy” Training November 2004 eTelecare CC1 Quezon City Workshop on Team EffectivenessOctober 2004 Sponsored by: eTelecare Rizal Advance Sales TrainingMay, July, October 2004 eTelecare CC1 Quezon City 7 Habits of Highly Effective People February 2004 eTelecare CC3 Quezon City Training on Customer HandlingSeptember 2003 ETelecare CC2 Makati City Foundation Training August 2003 (Communication Skills, American Geography and Culture, Sales Skills) ICITE Training Center Quezon City On The Job Training (Professional Caregiving) May 6 – June 10, 2003 “Amang” Rodriguez Medical Center Marikina City Fundamental Career SchoolSeptember 13, 2002 NYLP, Inc. Pasig City Laboratory ManagementMay – November 1995 San Lazaro Hospital Manila InternshipNov. 1994 – May 1995 Dr. Jose Fabella Memorial Hospital Manila AWARD/RECOGNITION Plaque of Recognition for Record Breaking SalesNovember 25, 2004 eTelecare Sales Business Unit – General Assembly Intramuros, Manila REFERENCES *available upon request* I HEREBY CERTIFY that the facts contained in this Curriculum Vitae are true and complete to the best of my knowledge. BERNADETTE RAMOS CAGAS