Bernadette Cagas

I spent 10 years in call centers that specialize in Sales and Customer Service (US/Canada/UK/Australia market). During that time, I've logged thousands of hours doing everything related to the BPO industry. I was an Inbound / Outbound Sales / Customer Service Representative / Appointment Setter, an On-call Agent, a Workforce Specialist (Real-Time Resource), and a Team Lead / Supervisor, and an Account Manager. My Management post also gave me the opportunity to perform HR tasks (application/interview process). I'm also very familiar with the English grammar and usage and have no trouble adapting to various style guides.