Bernadette Barredo

Bernadette M. Barredo HIPAA Certified Virtual Assistant About TOOLS EMR/EHR Bizbox HIS Microsoft Offices MS Teams Zoom Siebel DVA SKILLS Knowledge of EHR/EMR systems Prior Authorization Insurance Verification Claims Inquiry Data Entry Pre-determination SOFT SKILLS Critical Thinking Fast-Learner Time Management Ability to multitask Effective Communication Stress Management Leadership Professionalism and Adaptability A highly organized, and tech-savvy virtual assistant with 10 years of experience in delivering exceptional customer service and 8yrs in Medical field both clinic and bed side hospital set up. proficient in managing multiple tasks simultaneously while maintaining excellent communication and attention to detail, Experience in Canadian Dental insurance for provider support with dental coverage breakdowns and claims inquiry experience and Insurance verification and Pre-Authorization. Experience Medical Virtual Assistant Compassionate Psychiatric Services March 21, 2025 New patient Intake Scheduling appointment Rescheduling appointment Payment collection Dental Virtual Assistant Medva- MyOrthoVA Feb 28, 2025 New Intake Patient Form Insurance verification Obtaining Pre-Auth Scheduling appointment Nursing Assistant (Intensive Care Unit) Meycauayan Doctors Hospital and Medical Center Oct 2022 - Feb 23, 2025 CERTIFICATIONS BLS Safety Skills Essential Occupational Safety and Health EDUCATION Saint Augustine School of Nursing Bachelor of Science in Nursing Monitor patient Vital Signs Assists with gathering appropriate intake and output of patients and communicates with the bedside RN. Ensures that patient daily hygiene needs are met, i.e. bathing, brushing teeth, changing of bed linen, etc under the direction of the bedside RN. Nursing Assistant and Peritoneal Dialysis Coordinator (RENAL CARE) MAKATI MEDICAL CENTER ( JOINT COMMISSION INTERNATIONAL ACCREDITED ) 2Sep 2020 - Jul 2022 Responsible for assisting patients undergoing dialysis treatment by monitoring their vital signs Preparing dialysis machines Assisting with patient access, maintaining a sterile environment Providing basic patient care under the supervision of a registered nurse, all while adhering to strict infection control protocols and safety guidelines. CLINIC ASSISTANT( CLINIC OIC ) FAMILYDOC (ZAPFAM INC) AYALA HEALTH Dec 2018 - Sep 2020 Providing great patient care Perform patient interviews and physical assessment Assists in minor procedures that can be done in clinic setting. Prepare and disinfects surgical instruments Answering patient calls and determining how best to help them. Patient Service Associate / HMO OFFICER PHILHEALTHCARE INCORPORATED Oct 2017 - Jun 2018 Coordinates with clinic or hospitals for members coverage and issuance of Preauthorization. Provide the member and provider for coverage of a policy Pre-authorization Managing patient records Multitasking Customer Account Executive Dental Group Benefits, Asia Service Center Philippines SUN LIFE OF CANADA PHILIPPINES May 2013 - Dec 2014 Responds to customer inquiries by phone, email, and other channels Provides information about benefits, claims, and eligibility Routes inquiries to the appropriate departments Documents customer interactions Helps customers find network dentists and primary care dentists Technical Support TEAM LEADER Transcom Worldwide(Philippines), Inc. Jan 2013 - May 2013 Monitor call quality and performance metrics of team members. Conduct performance reviews and provide regular feedback to agents Identify areas for improvement and implement coaching plans. Set individual and team goals, tracking progress towards achievement and address performance issues and provide necessary disciplinary actions when required. Customer Service Associate Team Leader Convergys UP- Ayala Technohub Sep 2008 - May 2012 Monitor call quality and performance metrics of team members. Conduct performance reviews and provide regular feedback to agents Identify areas for improvement and implement coaching plans. Set individual and team goals, tracking progress towards achievement and address performance issues and provide necessary disciplinary actions when required. Customer Service Associate Convergys UP- Ayala Technohub Respond to customer inquiries and complaints Resolve customer concerns and issue Ensure customer satisfaction Build strong customer relationships Provide accurate product and service information Maintain records of customer interactions and transactions