Bernadette Barredo

ith over 10 years of experience as a Customer Service Specialist, I have built a strong foundation in handling customer inquiries across chat, email, and voice channels. My journey has allowed me to grow into a leadership role, where I served as a Team Leader for 2 years—mentoring agents, managing team performance, and ensuring service excellence.

Currently, I work as a Virtual Assistant for a psychiatric treatment practice in Texas, where I support both administrative and clinical workflows. I am proficient in CRM platforms, Microsoft Office Suite, time tracking tools, EMR, and EHR systems. My strengths lie in being detail-oriented, highly organized, and able to multitask in fast-paced environments.

Above all, I am passionate about delivering exceptional customer service and providing reliable support that makes a difference.