BERNADETH AVE D.C. LABASA
Bayanan, San Pascual, Batangas-Contact No.:- /-
CAREER OBJECTIVE:
To obtain a challenging position that will utilize my qualification, increase my knowledge and develop my skills in my chosen field of career.
PERSONAL SUMMARY
I am a team player with a friendly and trustworthy disposition who’s always customer focused and believes that every meal should be an occasion. I am someone who possesses a real passion for great food and a refusal to accept second best, I am able to serve as a role model to other staff by demonstrating appropriate behavior towards all work related matters. I am able to maintain the highest culinary standards even when under severe pressure.
By having the required patience, endurance and a good measure of skill I can contribute fully to any team, and respond positively to any challenges.
I am now fully ready and qualified for the next stage of an already successful career and is presently looking for a suitable position with an ambitious, exciting and expanding company.
PERSONAL DATA:
Age:26 years old
Sex:Female
Date of Birth:September 13, 1991
Place of Birth:Bayanan San Pascual, Batangas
Weight:40kg
Height:5’1
Religion:Roman Catholic
Civil Status:Single
Nationality:Filipino
Father’s Name:Dominador R. Labasa
Occupation:None
Mother’s Name:Lucita D.C. Labasa
Occupation:Housewife
Languages Spoken & Written:English and Tagalog
EDUCATIONAL ATTAINMENT:
CollegeCentro Escolar University (Manila)
Mendiola, Manila
BS Pharmacy-
(Under graduate 4th year)
High SchoolSta. Theresa College (1st year high school)
Bauan, Batangas-
University of Batangas (2nd year – 4th year high school)
Hilltop, Batangas City-
ElementarySt. Jude Learning Center
Villa Theresa Subd. San Pascual, Batangas-
Vocational courseUniversity of Perpetual Help (JODELTA)
Commercial Cooking NC2 (Tesda)
Minante 1 Cauayan city, Isabela
August 2012 – November 2012
TRAINING / WORK EXPERIENCE:
*Sounthern Luzon Drug Corporation (Mersucy Drug Caedo) – March 2009 – June 2009
*Bauan Doctors General Hospital – May 2010 to June 2010 and October 2010
*Isabela Hotel Trainee – 1month immersion (September 2012 – October 2012)
*Tapsilog Centrale – Kitchen Helper (December 4, 2012 – January 28, 2013)
PERSONAL SKILLS:
*Ability to follow detailed instructions and procedures.
*Can quickly adapt to changing situations.
*Able to work with minimum supervision.
*Physically fit with a lot of stamina and able to spend long hours standing up.
*Time management
*Multi tasking
*Can work under pressure
*Energetic
Qualifications / Certifications:
*Commercial Cooking NC2 National Certificate from tesda
*Training Certificate from University of Perpetual Help (JODELTA)
Work Experience
1. Teleperformance Philippines
ACCOUNT:Boost Mobile account
*Boost Mobile is a wireless telecommunications carrier brand used by two independent networks in Australia and the United States. Boost Mobile in the United States is owned and operated by Boost Worldwide, Inc a Sprint Corporation subsidiary.
ROLE: Advance Customer Support
Duties and Responsibilities:We do limited troubleshooting procedure for mobile phones. We are in charge of activating their new phone,new phone number and cancelling their accounts. We are in charge too in processing payments.
Period - February 25,2013 – May 31,2013 (Project Base account)
2. Convergys Megamall -
ACCOUNT:Comcast
*Comcast Corporation is an American global telecommunications conglomerate that is the largest broadcasting and cable television company in the world by revenue. It is the second-largest pay-tv company after AT&T, largest cable TV company and largest home Internet service provider in the United States, and the nation's third-largest home telephone service provider.
ROLE: Advance Customer Support (with upsell)
Duties and Responsibilities:We are in charge of answering phone calls. We do attend to all customer’s queries. We are the one that process their payments, do limited trouble shooting procedure with their phone, internet and cable. We are in charge too in educating the customer on how to do some basic troubleshooting and payment options. We do set appointments for technician visit. We are the one that process reports regarding some issues with our posts that our customers are complaining or reporting. Before ending each call we are required to pitch for sale. We have 3 LOBs’ that we are required to upsell.
Period - June 2013- January 2014
3. Sykes Asia -
ACCOUNT: Virgin Mobile
*Virgin Mobile is a wireless communications brand used by eight independent brand-licensees worldwide. Virgin Mobile branded wireless communications services are available in Australia, Colombia, the United Kingdom, Canada, Chile, France, Saudi Arabia, United Arab Emirates, Poland, South Africa, México, and the United States.
ROLE: Advance Customer Support/level 1 technical support
Duties and Responsibilities:We do limited troubleshooting procedure for mobile phones. We are in charge of activating their new phone,new phone number and cancelling their accounts. We are in charge too in processing payments.We do upsell with our newest plan. No hard selling.
Period: February 2014 – October 2014
4. SPI Global
ACCOUNT: Dish Network
*Dish Network (often stylized as DISH Network, or just simply Dish) is an American direct-broadcast satellite service provider. The company provides satellite television, audio programming, and interactive television services to commercial and residential customers in the United States.
ROLE: Advance Customer Support/level 1 technical support
Duties and Responsibilities: We are in charge of answering phone calls and sending emails. We do attend to all customer’s queries. We are the one that process their payments, do limited trouble shooting procedure with their dish satellite. Using our system, we can align their dish satellite to get strong signal from our main satellite outside the Earth. We do send signals. We do set appointments for technician visit.
Period: November 2014 – September 2015
NOTE : After 6 months period, I was promoted as Dr. Dish which is the Tier 2 technical support team before we decided to move to our province for good. On that department, we no longer use the basic troubleshooting steps, we have a different system that can send signals to our dish plate. We do Internet troubleshooting procedures too.
5. SimpleNet Australia, eBay AU, eBay UK, Linio Cl, Linio Mx, Wish
Role: Assitant Manager
Duties and Responsibilities: Tracking of large order. Attending to customers’
email,cases and returns. Tracking late shipments,Preparing
monthly reports for refunds,chargeback, late shipment.
Tracking of datily notification for refunded members.
Chasing credit to partners. Attending to customers tickets.
Period: February 3, 2018 - Present
