Benson Ondari

BENSON ONDARI NYAKERI Nairobi, Kenya | - |-| Benson Ondari Portfolio PROFESSIONAL SUMMARY Data-driven professional with 3+ years of experience in data management across diverse sectors, inventory analytics, and customer experience optimization. Known for leveraging data insights to drive operational improvements, increase customer satisfaction, and influence strategic decisions. Adept in CRM systems, advanced Excel, and cross-functional collaboration to deliver measurable business value. CORE COMPETENCIES • Data Analysis & Visualization • Customer Experience Strategy • CRM & Database Management • Inventory Optimization & Forecasting • Financial & Business Reporting • Trend Identification & Market Insights • Microsoft Excel (Advanced) & Power BI • Project & Stakeholder Management • Backend E-commerce Admin (Shopify) • Time & Task Prioritization PROFESSIONAL EXPERIENCE Finspree Solutions Limited - Nairobi Operations Data Analyst (Contract) / June 2025 – Aug 2025 • Support general operational monitoring by providing relevant data insights and reports to enhance efficiency and productivity. • • • • • Monitor and analyze sales performance of sales agents, identifying trends, opportunities, and areas for improvement. Generate timely and insightful sales reports to guide strategic planning and management decisions. Review and analyze reconciled Tally invoices against iTax invoices, ensuring data accuracy, compliance, and timely resolution of discrepancies. Conduct inventory data analysis to track stock movement, identify variances, and recommend improvements for inventory management. Collaborate with sales, finance, and operations teams to streamline processes and ensure consistent, accurate data flow. Burn Manufacturing USA LLC – Nairobi Data & Customer Experience Specialist | May 2023 – Mar 2025 • • • • • I did analyze CX and after-sales data to uncover pain points, resulting in a 25% reduction in service resolution time and a 15% increase in customer satisfaction. Reconciled payments and managed customer records across CRM and Pay-Go platforms, reducing data discrepancies and improving billing accuracy. Partnered with Product development team and CX team during CRM system testing, leading to smooth feature rollouts and minimized post-deployment errors. Participated in identifying trends in customer complaints and implemented proactive solutions, contributing to a 20% drop in repeat tickets. Researched and delivered actionable insights to leadership and cross-functional teams, aligning stakeholders with data-backed decisions. Froy – New York, USA (Remote) Inventory & Product Analyst (Part-Time) | Aug 2024 – Dec 2024 • • • • Conducted inventory data analysis that optimized stock replenishment strategies and reduced stockouts by 30%. I generated monthly performance reports, supporting strategic purchasing and enhancing profitability. Collaborated with e-commerce manager to maintain accurate online product listings, increasing product visibility and customer satisfaction. Administered Shopify backend operations and ensured functionality during promotions and peak shopping periods. • I monitored inventory trends to forecast demand, preventing overstock and reducing inventory holding costs. Ribran and Associates – Nairobi Data Management Specialist | Sep 2022 – Mar 2023 • Conducted financial analysis including P&L tracking, enabling 10% improvement in budget planning accuracy. • I generated comprehensive project reports and ad hoc insights that improved project delivery timelines by 15%. • Assisted auditors and senior partners with stakeholder reporting and resource planning, ensuring compliance and efficiency. • Managed KPIs across multiple initiatives, contributing to enhanced data governance and strategic alignment. KR Consult – Nairobi Data & Customer Specialist | Dec 2021 – Jun 2022 • Managed large customer datasets to extract insights, leading to a 20% boost in client retention. • Created dynamic reports and presentations for internal and external stakeholders, improving decision-making transparency. • Coordinated contract documentation and payout schedules to ensure accountability and reduce compliance risks. • Handled daily workflows aligned with SOPs, and delivered analytics support for client fund management. EDUCATION Kenyatta University, Nairobi, Kenya Bachelor of Economics & Statistics (Econometrics), 2014 – 2021 TECHNICAL TOOLS & SOFTWARE Microsoft Excel (Advanced), PowerPoint, Word | CRM Systems (e.g., Pay-Go, Salesforce) | Shopify Admin | Data Visualization Tools (Power BI) LANGUAGES • English (Fluent) • Swahili (Fluent)