Benson Ondari

BENSON ONDARI NYAKERI Virtual Assistant | Tech-Savvy Operations & Data Support PROFESSIONAL SUMMARY A highly organized and tech-friendly Virtual Assistant with a strong background in CRM management, data entry, workflow support, and remote operations. I am known for quickly learning new systems, improving processes, and delivering consistent, accurate work. I bring over 3 years of experience supporting teams with admin tasks, customer follow-ups, data updates, and system optimization. I thrive in fast-paced remote environments, communicate clearly, and take pride in being reliable, detail-oriented, and solution-focused. Ready to support the team with CRM updates, automations, admin tasks, and anything that helps your operations run smoothly. CORE SKILLS • CRM Management (Salesforce, Custom CRMs; fast learner for GoHighLevel) • Data Entry & Database Organization • Workflow & Automation Support • Admin Support & Scheduling • Customer Communication & Follow-Ups • Remote Operations Coordination • Reporting & Documentation • SOP Compliance & Fast Learning PROFESSIONAL EXPERIENCE Froy — New York, USA (Remote) Inventory & Product Analyst | Aug 2024 – Oct 2025 • Managed product updates and data accuracy in Shopify, improving customer experience. • Prepared weekly and monthly performance reports to support decision-making. • Reduced stockouts by 30% through improved tracking and system updates. • Maintained structured digital workflows, improving operational reliability. Burn Manufacturing USA LLC — Nairobi Data & Customer Experience Specialist | May 2023 – Mar 2025 • Cleaned, updated, and managed CRM/Pay-Go records to reduce billing and service errors. • Identified trends in customer feedback and drove solutions that cut repeat issues by 20%. • Supported the rollout of new CRM features, testing workflows and improving usability. • Strengthened after-sales support by improving communication and data accuracy. Finspree Solutions Limited — Nairobi (Contract) Operations Data Analyst | Jun 2025 – Aug 2025 • Prepared operational reports and insights that improved team efficiency. • Audited invoices and reconciled data with 100% accuracy. • Streamlined stock and performance tracking to support smoother operations. Ribran and Associates — Nairobi Data Management Specialist | Sep 2022 – Mar 2023 • Updated and maintained databases for accurate reporting. • Produced structured project reports that improved delivery by 15%. • Supported auditors with organized documentation and stakeholder updates. KR Consult — Nairobi Data & Customer Specialist | Dec 2021 – Jun 2022 • Handled data extraction and reporting to support strategy and client retention. • Coordinated contract documentation and ensured compliance. • Managed workflows and communication for client fund processes. EDUCATION Bachelor of Economics & Statistics (Econometrics) Kenyatta University |- TECHNICAL SKILLS • CRM Systems: Salesforce, Pay-Go, Custom CRMs (quickly adaptable to GoHighLevel) • Productivity Tools: Google Workspace, Microsoft Office (Advanced Excel) • Operations Tools: Shopify Backend, Reporting Systems • General VA Tools: Calendars, email management, document creation, SOP execution LANGUAGES • English — Fluent • Swahili — Fluent