Benson Ondari

I am a results-driven professional with a strong background in data analysis, communication, and research. With a passion for customer-centered innovation, I leverage data-driven strategies to create meaningful impact across both developed and emerging economies.

Key Accomplishments:

• Demonstrated expertise in data analysis and randomized controlled trials to drive informed decision-making and advance research outcomes. I combined rigorous data analysis and experimental research methods with a customer-first mindset aimed to drive high-impact, evidence-based improvements across the customer experience lifecycle.
• Streamlined administrative processes and enhanced productivity through efficient information management and database organization. Implemented a centralized database using Microsoft Excel which eliminated duplicate data entries and improved team efficiency by 30%.
• I provided insights and collaborated with CX team to identify inefficiencies in the customer feedback cycle; I implemented strategic, data-informed solutions that reduced service resolution time by 25% and increased customer satisfaction score by 15%.