Benson Ondari
$5/hr
Business Support Specialist | Data Insights, VA Services & CX Management
- Reply rate:
- 65.38%
- Availability:
- Full-time (40 hrs/wk)
- Location:
- Nairobi, Nairobi, Kenya
- Experience:
- 4 years
Sales Analysis dashboard
1.Channel Information:
Channel Information
Number of Clients
PPP TV
BORDER TV
REMBO TV
StarTimes ON
FACEBOOK
ST Guide
Call Center
Word of mouth
StarTimes Go
ST SWAHILI
Elimu TV
Maisha TV
Embu TV
TWITTER
Radio Jambo
Cannot Remember
Call Center Survey
Gikuyu TV
SMS
KTN
-
TOTAL
74
-
30
21
17
5
0
0
0
1
1
0
3
0
2. Order Information:
Primary Category
Secondary Category
0
0
Self Operated
Third-Party
Local Purchase
Total
3. Reason(s) Client is not Interested in our products now:
Reason Client Not Interested:
Product too expensive
Wanted a smaller TV
Wanted a bigger TV
Shipping fee/delivery fee too high
Wanted a smart TV
Wanted a Digital TV
Enquiring for future purchase
Other Reasons
Client wanted to Pay in Installments after Delivery
Delivery Time/method not convenient
Customer Does Not Need New TV
Customer is not interested in any of the product
Wanted a product that is not on sale
Total
Number-
5. Work Shift
8th may 2021 E-Commerce Staffing
Inbound
Time
7am -3:00pm
8:00am-5:00pm
9:00-4:00pm
12 noon-7:00pm
4pm-10:00pm
4pm-11:00pm
4pm-11:30pm
number
1
1
1
Total
1
4
Rate
Channel In
23%
0%
0%
1%
1%
28%
0%
4%
41%
0%
0%
0%
0%
0%
0%
0%
1%
0%
0%
0%
Call
Center
Cannot
Radio
ST
Maisha
TWITTER
Embu
Elimu
SWAHILI
Remembe
Jambo
TV
TVSurv
100%
StarTimes Go; 30; 41%
0
0
0
0
0
1
0
0
0
Word of
mouth; 3;
4%
Call Center; 0; 0%
8th may 2021
Product Description
Antenna STAR-YG-5-490- (Ksh 850)
CAM CARD
呼入电话总数
Incoming Call
OTT订单总数
OTT Order
意向订单数
Promised Call
for Order
(Incoming
Calls)
0
0
0
0
0
0
DTT PAY
10
1
9
DTH Decoder only
0
0
0
DTH Full kit
5
0
5
DTT FTA
2
0
2
LED 32
12
0
11
LED 43
3
0
3
Smart TV 55
0
0
0
10" LCD writing tablet
12" LCD writing tablet
8.5" LCD writing tablet
Aemax Smart bracelet N1
Aemax Smart Watch A10
Chilly air ultra
1
0
1
2
0
2
0
0
0
0
0
0
0
0
0
1
0
1
DSP hot plate KD4046
0
0
0
Earphone A88 YEXIN
0
0
0
Earphone A88 YEXIN
Enchen Aurora T+ Sonic Electric Toothbrush
Enchen automatic foam soap dispenser-White
Enchen BlackStone shaver-Silver
Enchen BlackStone3 shaver-Silver gray
Enchen Boost Hair Clipper
Half-moon Bag-White
KLGO LY-100 Speaker
KLGO Wireless Headphone B7
KS-70 KLGO Earphones
Lightweight Foldable Backpack-Black
Plush gel pillow
Retro Plaid Backpack-Black
Riveted Square Shoulder Bag
Seedn Toaster SD-3511Y
Silk Scarf Bucket Bag
Silk Scarf Tote Bag-Yellow
Soft latex pillow
SOKANY Smoothie maker-White
SOKANY deep fryer HD-3302
Sokany electric egg cooker PA-604
SOKANY Hand Blender 4in1
SOKANY Hand Blender 8in1
SOKANY Hand Blender 8in1
Sokany multi-purpose blender SK-444
Sokany steam iron ES-138A
Sokany steam iron LX-298
Wangwang couple watch
Yexin wireless earphone
0
0
0
1
0
1
0
0
0
1
0
1
2
0
2
1
0
1
0
0
0
3
0
3
1
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
3
0
3
2
0
2
2
0
1
3
0
3
0
0
0
0
0
0
1
0
1
1
0
1
0
0
0
1
0
1
2
0
2
SEVENSTAR JUICER OE-999
YVETTE
Haier 32 '' Digital TV
Haier 50'' TV - FRAMELESS
Haier Fridge - 190L
Haier Fridge - 347L
Haier Fridge - HTF-456DM6(UK) - 516/468
Haier Fridge - HSR3918FNPG - 569/504
HAIER FRIDGE 71L - HR-107S
0
0
0
1
0
1
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
HAIER FRIDGE 170L - HRF-170KS
Microwave 20L HP70T20P-V6
Microwave 20L - HP70J20AL-V2
Haier Microwave 23L
Haier Microwave 30L
Haier FREEZER 288
Haier KETTLE
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
Haier BLENDER
0
0
0
Haier WATER DISPENSER
Haier WATER DISPENSER
Haier Cooker 4Gas + 2Electric
Haier Woofer
0
0
0
0
0
0
0
0
0
0
0
0
Haier GAS STOVE - TCCK230A
Haier GAS STOVE- TCCK220E
Haier Washing Machine 8kg HW-S
Haier Washing Machine 8kg HWD80-BP14636S
Haier STEAM IRON HEC1743
Haier SANDWICH MAKER HST1008-GS
Haier TOASTER HTA01301-GS
Haier KETTLE HKES41003-GS
Haier KETTLE HKE7259
ROYAL 22'' DIGITAL TV
ROYAL 22'' DIGITAL TV 22RL19HT2
ROYAL 22'' DIGITAL TV 22RL19HT2-B
ROYAL 24'' DIGITAL TV 22RL19HT2-F
ROYAL 32'' DIGITAL TV
ROYAL 32'' SMART TV
ROYAL 43'' SMART TV
ROYAL 55'' SMART TV
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
1
0
0
0
0
0
0
1
0
1
0
0
0
0
0
0
1
0
1
0
0
0
0
0
0
1
0
1
0
0
0
Royal Fridge 278L-HKF 2984CIS-E
Royal Fridge 345L-HRB 3654PIS
JTC woofers J-608 (2.1)
JTC woofers J-801 PLUS (2.1)
0
0
0
0
0
0
0
0
0
0
0
0
DREAMSOUND woofers D6030
0
0
0
DREAMSOUND woofers D7030
0
0
0
Amtec 19-Inch DTV
Amtec Sound-11
1
0
1
0
0
0
Amtec Sound-17
Amtec Sound-18
Amtec Sound-733
Itel 22-Inch DTV
Itel 24-Inch DTV
Total
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
55
1
52
3. Reason(s) Client is not Interested in our products now:
Rate
0%
0%
0%
0%
0%
0%
100%
0%
0%
0%
0%
0%
0%
100%
Product too expensive
Client wanted to Pay in Installments after
Delivery, 0%, 0%
8th may 2021 E-Commerce Staffing
Survey agents
Time
number
Total
0
Channel Information Rate
Call
Center
Gikuyu
KTN;
SMS;
Survey;
TV;
0;
0;
0%
0%
0;1;
0%1%
Cannot
Radio
ST
Maisha
TWITTER
Embu
Elimu
SWAHILI;
Remember;
Jambo;
TV;
TV;
; 0;
0;
0;
0;
0%
0%
0%
0%
PPP TV; 17; 23%
BORDER TV; 0; 0%
REMBO TV; 0; 0%
StarTimes ON; 1; 1%
FACEBOOK; 1; 1%
ST Guide; 21; 28%
Word of
; 3;
0%
确定订单数（需要发 确定订单数（需 发货订单数
意向订单数
货的订单数）need 要发货的订单数 Confirmed
Promised Call
Order in
deliver (Incoming ）need deliver
for Order (OTT)
Delivery
calls)
(OTT)
0
0
0
0
0
0
收款订单数
Completed
Order in
Delivery
退货订单数
Returned
Order in
Delivery
survey
order
from
agents
survey
order
from OTT
system
1
2
1
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
1
0
0
0
0
0
1
0
0
0
0
0
2
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
2
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
1
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
16
1
0
0
0
ed in our products now:
Wanted a smaller TV, 0%, 0%
Product too expensive, 0%, 0%
Wanted a smart TV, 0%, 0%
Wanted a bigger TV, 0%, 0%
ed to Pay in Installments after
0%
Shipping fee/delivery fee too high, 0%, 0%
Other Reasons, 0%, 0%
Wanted a Digital TV, 0%, 0%
Delivery
Customer
Time/method
is not interested
not convenient,
in any of the
0%,
Wanted
Customer
a product
Does Not
that
Need
is not
New
on TV,
sale,0%,
0%,0%
0%
product,
0%0%, 0%
Enquiring for future purchase, 100%, 100%
0
0
