Benjamin Francis Jr.

Benjamin .F. Igboyi. Email:-Address: FHA by Kubwa express Und St. Phase 3, Kubwa, Abuja, Nigeria. Telephone: - LinkedIn: https://www.linkedin.com/in/benjamin-figboyi-jnr-289bb91a8/ STRENGHTS Outstanding customer service, telesales and communication skills. Proficient in handling emails and providing professional responses. Highly skilled in using MS applications and conducting effective online research. Expertise in using CRMs like Salesforce, 3CX, ViCi Dial, RingCentral, MD365, Quickbase, Andor, Slack, Teams, Discord, Hubstaff, Zendesk, Hubspot, Followup Boss, GHL, Booking.com, AirBnB, RESimpli, Calltools, and Five9 applications. Detail-oriented with excellent organizational and multitasking abilities. Proven ability to handle dissatisfied clients and maintain a calm and professional demeanor. Experienced in working as a team and taking leadership roles when necessary. EDUCATION PROFESSIONAL PROFILE Energetic and Goal oriented Property Lead Manager, Sales and Customer service Professional with over 5 years of experience in high-performing telesales environments; I possess expert knowledge in service sales and customer support. My most notable achievement was steering an 87% increase in service contract revenue for Glutality Health Management & Atlas Home Offer and increasing customer loyalty through strategic relationship-building. WORK EXPERIENCE Lead Manager/Chat Sales (Remote) I Atlas Home Offer I 11/2023 – Not ended      Managed inbound and outbound leads through CRM systems, qualifying motivated sellers. Provided real-time chat and sales support to prospects, answering questions and handling objections. Maintained high response rates and followup consistency across multiple platforms. Scheduled and coordinated appointments between sellers and acquisition managers. Used tools like REsimpli, FUB, Discord, GHL, and Google Workspace to manage workflow and ensure team collaboration. Redemption Model Secondary School Awada |Onitsha, Anambra State. WAEC Federal University of Agriculture Makurdi | Makurdi,Benue State, Nigeria B.Sc : Botany CERTIFICATION AND TRAININGS Dynamic Energy Contest (1st runner up, Team Victor) 2021 Outsource Global Technologies Limited Vendor Associate (Remote) I My EventPOD I 03/2023 - 06/2024     Diploma, Computer App. 2019 OLOYE-SUNFAB ICT Center, IsanluIsin, Kwara State. Personal Money Management. 2020 YALI Network    Certificate of Attendance. 2006 Peer Educators Training (UNICEF). Diploma, Human Resource Management 2021 Alison Online Course JOBBERMAN Soft-skill 2020 Training LANGUAGE English REFEREES Available upon request ACHIEVEMENTS Recognized as part of the 5% top Sales performer of the Year at GlobalTech Solutions Inc. for exceeding annual sales target by 16%. Instrumental in architecting a service retention program that increased customer loyalty by 30% through personalized Onboarded and created about 60 new vendors on the backend system daily through adequate lead generation. Educated new vendors on the importance of my eventPOD operational procedures and standards leading to a 90% adherence rate. Handled vendors' cases and interactions by providing direct support through different channels. Provided comprehensive solutions to customer inquiries, elevating the quote conversion rate by 15%. Executed a series of cross-sell initiatives that expanded service uptake by 35%, enhancing overall annual revenue. Created outbound emails to update vendors and onboard new prospects. Managed and expanded a portfolio of 150+ event vendors. Telehealth Sales Service (Remote) I Glutality Health Management I 01/2021 to 02/2023 • Successfully sold Telehealth Care services to 100% diabetic patients. • Persuaded patients to enroll in the program by effectively highlighting its benefits and demonstrating how it can address their diverse healthcare needs, leading to a 73% increase in client base. • Utilized provided lists to proactively make sales calls to potential clients. • Provided 100% accurate and informative details about the company's products and services, ensuring prospective clients have a clear understanding. • Identified and qualified potential leads for Telehealth Care services. • Successfully close sales deals, meeting or exceeding set targets up to 89%. contract solutions. Intake Specialist (Citizens Disability) I Improved customer satisfaction scores by 23% through collaboration with operations Outsource Global Technologies Limited, teams to deliver service excellence. Abuja I 09/2017 to 11/2021 • • • • • • • . Conducted initial assessments of clients to determine their needs and eligibility for services. Coordinated with other team members to ensure seamless service delivery. Participated in team meetings and trainings as required. Ensured all documents sent to clients were properly signed electronically, maintaining 90% compliance with company policies. Managed customer data effectively in Salesforce, resulting in improved service solution targeting and a 7% increase in customer retention. Excelled in a fast-paced sales environment, exceeding quota by 150% within the first year. Guided potential leads through a factual and informative dialogue, culminating in a 13% rise in new client onboarding.